Dispatch Specialist: Real-Time Routing & Problem Solving

Jammas Inc.; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in the Philippines is seeking a Dispatch Coordinator to manage driver assignments and client communications. The ideal candidate should have strong organizational and communication skills, familiarity with dispatch software, and a background in dispatching. Responsibilities include scheduling pickups, monitoring driver performance, and ensuring compliance with safety regulations. Candidates must be at least high school graduates, with experience preferred.

Qualifications

• Excellent verbal and written communication for clear instruction and information relay.
• Ability to manage multiple tasks, prioritize, and organize information effectively.
• Competence with dispatching software, GPS tracking, and other communication tools.
• Strong analytical and problem-solving abilities to handle unexpected situations efficiently.
• Familiarity with local geography and traffic patterns for effective route planning.
• Capacity to handle various calls and tasks simultaneously in a fast-paced environment.

Responsibilities

• Assign and route drivers to jobs, manage pick-up and delivery schedules.
• Serve as the primary point of contact for drivers, relaying instructions.
• Utilize GPS to track vehicle locations and monitor drivers' progress.
• Respond to and resolve issues such as delays and emergencies.
• Maintain accurate logs of dispatches, deliveries, and customer interactions.
• Communicate with customers to provide updates and address concerns.
• Ensure operations comply with safety regulations and company policies.

Skills

Communication Skills

Organizational Skills

Technical Proficiency

Problem-Solving

Geographic Knowledge

Multitasking

Education

High School Graduate or College Level

Job description

A logistics company in the Philippines is seeking a Dispatch Coordinator to manage driver assignments and client communications. The ideal candidate should have strong organizational and communication skills, familiarity with dispatch software, and a background in dispatching. Responsibilities include scheduling pickups, monitoring driver performance, and ensuring compliance with safety regulations. Candidates must be at least high school graduates, with experience preferred.