Dispatch & Customer Experience Manager

Satellite Office; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Satellite Office is seeking a Dispatch Operations Lead to oversee the entire dispatch and deliveries team, ensuring efficient operations and high customer service levels. You will coordinate delivery paths, liaise with contractors, and drive leadership, process improvement, change management, and health & safety initiatives.

The role requires managing the Dispatch and Deliveries team, focusing on leadership, financial management, and morale.

Qualifications

• Experience in retail or customer service, resolving inquiries to resolution and/or purchase.
• Self-starter with the ability to work autonomously.
• Familiar with e-commerce and furniture experience is a plus.
• Proficient with Microsoft Office and social media channels.

Responsibilities

• Liaising with inbound customer enquiries across all digital channels (email, social, live chat).
• Monitoring customer reviews and following up for case resolution.
• Assessment and conversion of enquiries to potential purchases.
• Assist with ad-hoc digital marketing activities for the online store.

Skills

Customer service

Leadership

Autonomy

Problem solving

Communication

Tools

Microsoft Office

Social media platforms

Job description

Satellite Office is seeking a Dispatch Operations Lead to oversee the entire dispatch and deliveries team, ensuring efficient operations and high customer service levels. You will coordinate delivery paths, liaise with contractors, and drive leadership, process improvement, change management, and health & safety initiatives.

The role requires managing the Dispatch and Deliveries team, focusing on leadership, financial management, and morale.