Global IT Service Delivery Leader

Satellite Office; Pasig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Satellite Office is seeking a Group Service Delivery Manager to ensure seamless delivery of IT services worldwide. You will oversee service delivery, own uptime, drive change, and build strong relationships with internal customers, vendors and partners.

The role leads a 24/7 Service Desk, Onsite Technical Support, and ITSM functions, and supports strategic business goals with a focus on operational excellence.

Qualifications

• Bachelor's degree in business administration, information technology, or related field preferred.
• 10+ years of experience in service delivery management or similar role with global scope.
• Strong leadership, communication, and relationship-building skills.
• Certifications in Leadership, ITIL, ITSM, and project management desirable.
• Solid understanding of IT service management frameworks (ITIL) and related tools.

Responsibilities

• Oversee global service delivery across regions ensuring uptime and performance.
• Lead a 24/7 Service Desk and ITSM/ITIL functions.
• Drive continuous improvement and change management in service delivery.
• Manage major incidents and coordinate cross-functional teams.
• Develop and implement ITIL-based processes to standardize service delivery.
• Escalation point for service delivery issues and risk mitigation.
• Provide leadership for core ITSM/ITIL functions and teams.
• Lead, mentor and develop a leadership team including service desk and onsite staff.
• Frequent international travel to engage regional teams and stakeholders.

Skills

Leadership

Communication

Stakeholder management

Problem solving

ITIL knowledge

Education

Bachelor's degree in business administration/IT

Tools

ITSM tools

ITIL framework

Job description

Satellite Office is seeking a Group Service Delivery Manager to ensure seamless delivery of IT services worldwide. You will oversee service delivery, own uptime, drive change, and build strong relationships with internal customers, vendors and partners.

The role leads a 24/7 Service Desk, Onsite Technical Support, and ITSM functions, and supports strategic business goals with a focus on operational excellence.