Director Operations

Manulife Financial; Lapu-Lapu; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Financial invites applications for a Strategic Operations Leader role in the Philippines. The position requires steering day-to-day operations, ensuring regulatory compliance, and driving metrics-driven improvements to deliver world-class client service.

Ideal candidates will have 2–5 years of management and 5–10 years in the financial services sector, with strong leadership and project-management capabilities and a proven ability to build partnerships and consensus.

Qualifications

• Bachelor's Degree preferred.
• 2-5 years management experience.
• 5-10 years industry experience.
• Strong knowledge of financial services industry and/or regulations.
• Demonstrated passion for providing client centric solutions.
• Demonstrated leadership ability and presence.
• Ability to develop partnerships and gain consensus.
• Ability to manage and implement complex projects.
• Strong Analytical and risk assessment skills.
• Attention to detail.

Responsibilities

• Day to day strategic leadership of all functions within operations
• Ensure compliance with company procedures and industry regulations
• Actively review business metrics and results
• Actively review and implement workflow process improvements
• Develop and growth management pool
• Lead department and enterprise level projects and initiatives
• Other duties as assigned
• Partner with other Operations Team members to implement changes and to ensure a positive client experience

Skills

Leadership

Strategic thinking

Project management

Risk assessment

Analytical skills

Attention to detail

Client-centric solutions

Partnership development

Education

Bachelor's Degree

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

JOB DESCRIPTION

Strategic leadership of an Operations group with focus on creating an efficient organization that delivers "World Class" service to our clients while mitigating risk to the firm.

Individual Responsibilities:

• Day to day strategic leadership of all functions within operations
• Ensure compliance with company procedures and industry regulations
• Actively review business metrics and results
• Actively review and implement workflow process improvements
• Develop and growth management pool
• Lead department and enterprise level projects and initiatives
• Other duties as assigned

Shared Responsibilities:

• Partner with other Operations Team members to implement changes and to ensure a positive client experience

Job Requirements:

• Bachelor's Degree Preferred
• 2-5 years management experience
• 5-10 years industry experience
• Strong Knowledge of financial services industry and/or regulations
• Demonstrated passion for providing client centric solutions
• Demonstrated leadership ability and presence
• Ability to develop partnerships and gain consensus
• Ability to manage and implement complex projects
• Strong Analytical and risk assessment skills
• Attention to detail

Decision Authorities:

• Manage project budgets

At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務