Technical Services Delivery Lead

Manulife group; Quezon City; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Manulife Global Solutions is seeking an IT Service Delivery Lead to guide the Global Technology team in Manila and oversee day-to-day service delivery against SLAs. You will manage priorities, allocate resources, and drive accountability across application development, production support, data platforms, and cybersecurity domains.

The role requires strong stakeholder management, effective communication, and the ability to align initiatives with business priorities.

Qualifications

• Bachelor's degree or equivalent in CS/IT/Engineering.
• Experience leading technology teams supporting enterprise applications, development, production support, or data platforms.
• Strong stakeholder management and leadership with ability to influence outcomes.
• Experience managing delivery priorities, resource planning, operational risks, and reporting.
• Willingness to work in a hybrid setup with onsite presence three times per week.

Responsibilities

• Lead the execution of service delivery plans for assigned technology teams to meet service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application development, production support, data management/engineering, cybersecurity, or technology risk management.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment focused on continuous improvement and consistent service delivery.
• Provide leadership and guidance by clarifying expectations, removing blockers, and escalating risks when needed.
• Own service delivery tracking, updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on stability, efficiency, and service quality.

Skills

Stakeholder management

Team leadership

Delivery management

Communication

Learning agility

Azure knowledge

Education

Bachelor's degree in Computer Science / Information Technology / Engineering

Tools

Azure

Job description

We are looking for an IT Service Delivery Lead to join our Global Technology team at Manulife Global Solutions. In this role, you will lead assigned technology teams and take accountability for day-to-day service delivery outcomes, ensuring priorities are managed, deliverables are completed, and service level commitments to the In-Market Business Partners are met.

Position Responsibilities:

• Lead the execution of service delivery plans for assigned technology teams to meet agreed service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application support, software development, data platforms, data engineering, cybersecurity, information security, or technology risk management functions.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment that supports continuous improvement and consistent service delivery.
• Provide leadership and guidance to team members by clarifying expectations, removing delivery blockers, and escalating risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency, and service quality.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or another relevant field; equivalent experience may be considered.
• Demonstrated experience leading technology teams supporting one or more of the following:
  • Enterprise Applications
  • Application Development
  • Production Support
  • Data Management or Data Engineering
  • Cybersecurity, Information Security, or Technology Risk Management
• Strong stakeholder management and team leadership skills with the ability to influence outcomes and drive accountability.
• Experience managing delivery priorities, resource planning, operational risks, service reporting, and continuous improvement activities.
• Strong verbal, written, and presentation communication skills.
• Ability to quickly learn and adapt to new technologies, tools, and ways of working.
• Knowledge of Azure environments is an advantage.
• Amenable to work in a hybrid set-up, with onsite presence three times per week.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務