Business Process Senior Associate

Manulife Financial; Davao City; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife Financial is seeking a Business Process Senior Associate to join its Retirement Operations team in MBPS. The role focuses on accurate process indexing, handling simple to complex tasks including Licensing work and Rep Maintenance.

You will contribute to process improvements and support operations management while maintaining high quality and productivity standards. This position supports hybrid work arrangements within the Philippines.

Qualifications

• Proficiency in MS Office (Word/Excel/PowerPoint).
• Familiarity with web browsers and common business applications.
• Clear and concise written communication skills.
• Undergraduates with at least 2 years completed in relevant field; bachelor’s degree welcome.

Responsibilities

• Process and capture information into systems per established methods.
• Exercise sound judgment in processing cases.
• Perform thorough case checks to avoid financial errors.
• Suggest improvements to processes and team metrics.
• Carry out other duties as assigned by Operations Management.

Skills

MS Office

Web browsers

Written communication

Typing 40 WPM

Education

Bachelor's Degree

Undergraduate (2 years completed)

Tools

Streetscape

BPM

LARS

Licensing Process

Job description

We’re looking for a Business Process Senior Associate to join our Retirement Operations team at MBPS. In this role, you are responsible for process indexing with utmost attention to quality and quantity, and process simple to complex work which includes Licensing work and Rep Maintenance.

Position Responsibilities:

• Process and capture information to system according to established methods and procedures.

• Practice good judgment in processing cases.

• Perform thorough checking for every case and eliminate financial errors.

• Suggest ways on how to improve the current process and team metrics.

• Such other duties and functions as assigned by Operation Management.

Required Qualifications:

• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)

• Familiarity with web browsers and common business applications

• Ability to compose grammatically correct, clear, and concise written communication

• Undergraduates (minimum 2 years completed): At least 2 years of relevant back-office experience (e.g., data entry, document processing, claims processing, administrative support) required.

• Bachelor's Degree holders are welcome to apply.

• Minimum typing speed of 40 WPM with high accuracy

Preferred Qualifications:

• Knowledge of Streetscape, BPM, LARS and Licensing Process is an advantage

• Good verbal and written English communication skills

• Strong analytical and problem-solving skills

• Fast and accurate data-entry skills with the ability to process high volumes of work accurately

• Adaptable to change

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [e-mail] までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務