Business Process Senior Associate

Manulife Financial; Quezon City; Hybrid; PHP 469,000 - 725,000; Full time

Job summary

Manulife Financial Philippines is seeking Business Process Senior Associates to join our Insurance Operations team at MBPS. In this role, you will complete requests and transactions accurately and on time to meet service levels set by management and the business unit.

You will process and analyze transactions, master unit policies, and report issues. Ideal candidates have a degree or substantial back-office experience, proficiency in MS Office, fast, accurate data entry, and strong written

Qualifications

• Bachelor’s degree or higher; 1 year back-office experience preferred.
• Undergraduates with 2 years completed must have at least 2 years relevant experience.
• Proficient in MS Office and data entry.
• Able to compose clear written communication.
• Typing speed 35 WPM with high accuracy.

Responsibilities

• Process and analyze transactions per SLA.
• Master Business Unit policies governing the transactions.
• Report system issues affecting operations.
• Perform other duties as assigned by Operations Management.

Skills

MS Office

Typing 35 WPM

Written communication

Web browser familiarity

Back-office experience

Education

Bachelor’s degree

Undergraduate, 2 years completed

Job description

We’re looking for Business Process Senior Associatesto join our Insurance Operations team at MBPS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.

Position Responsibilities:

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
• Attain Mastery of Business Unit Policies governing the transactions being processed
• Report all system issues that may affect the operations
• Such other duties and functions as assigned by Operations Management

Required Qualifications:

• Bachelor’s degree holders: At least 1 year of relevant back-office experience preferred (e.g., data entry, document processing, administrative support)
• Undergraduates (minimum 2 years completed): At least 2 year of relevant back-office experience required
• Basic proficiency in MS Office applications (Word, Excel, PowerPoint)
• Familiarity with web browsers and common business applications
• Minimum typing speed of 35 WPM with high accuracy
• Ability to compose grammatically correct, clear, and concise written communication

Preferred Qualifications:

• Above average problem-solving skills
• Above average written and verbal communication skills
• Above average attentiveness to detail
• Fast and accurate data-entry skills with the ability to process high volumes of work accurately
• Adaptable to change

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されたその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務