Conversion Senior Coordinator

Manulife Financial; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Financial is seeking a Conversion Senior Coordinator in the Philippines to manage end-to-end onboarding tasks for new business cases, including processing applications and setting up client records. The role emphasizes accuracy, compliance, and collaboration across teams.

Responsibilities include handling varied case complexities, maintaining quality standards, and supporting high-volume periods with on-call coverage.

Qualifications

• Fresh graduates with a Bachelor’s degree are eligible.
• Back-office or administrative experience is valued (data entry, document handling, general office support).
• Proficiency in Microsoft tools / Office suite.
• Excellent verbal and written communication abilities for diverse audiences.
• Willingness to work fixed night shift.

Responsibilities

• Process and index cases accurately in the system according to established methods.
• Perform thorough checks to prevent errors and ensure compliance for sensitive funds.
• Meet service levels and be on-call on Saturdays and holidays as needed.
• Collaborate with colleagues and teams, supporting production and peak-season coverage.
• Identify process improvements and help expand team capabilities.

Skills

Microsoft tools

Communication skills

Fresh graduates welcome

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Conversion Senior Coordinator plays a crucial role in managing the end-to-end process for new business cases at John Hancock. This includes overseeing the processing of applications and recordkeeping agreements through to the assignment of contract numbers. The position also involves setting up all aspects of client information, investments, service features, and other onboarding requirements to ensure a seamless transition for new clients.

Position Responsibilities

• Process and index cases of varying complexity, capturing information accurately in the system according to established methods and procedures while maintaining high quality and productivity standards.
• Exercise good judgment in processing cases, performing thorough checks to eliminate financial errors and ensure compliance when handling highly sensitive and heavily regulated funds.
• Consistently meet service levels, including rendering overtime during high-volume weeks and being on-call on Saturdays and holidays as needed.
• Collaborate with colleagues and other teams by assisting with production work, managing leaves/day-offs responsibly during peak seasons, and supporting overall team capacity.
• Identify and suggest process improvements, contribute to enhancing team metrics, and expand the range of knowledgeable functions handled by the team.

Required Qualifications

• Open to fresh graduates with a Bachelor’s degree
• Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations.
• Proficiency in Microsoft tools
• Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
• Amenable for fixed night shift.

Preferred Qualifications

• Knowledge of Manulife and JH RPS products and processes, including a full understanding of JH RPS terminology.
• Ability to follow and complete JH RPS processes accurately from end to end.
• Demonstrated knowledge of Manulife insurance products, supported by passing weekly tests given by the trainer.
• Proficient in using email for processing, coordination, and communication.
• Strong ability to apply product and process knowledge in day-to-day work with minimal supervision.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには, [e-mail]までご連絡をお願いします。

Working Arrangement

ハイブリッド勤務