Director of Rooms & Guest Experience

Pamalican Resort, Inc.; Philippines; On-site; PHP 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Three Duty Meals

Monthly Food Store Allowance

Accommodation

Uniform, Laundry Service

Amanpulo Employee Discount

Vacation Leave

Sick Leave

Public Holiday

Health and Life Insurance

Air Transport Allowance

Job summary

Amanpulo on Pamalican Island in the Philippines invites a dynamic Director of Rooms to lead the Rooms Division, including Front Office, Housekeeping, Sports and Recreation, and Laundry. Reporting directly to the General Manager, you will deliver exceptional and personalized guest experiences while driving operational excellence and departmental profitability.

You will develop and mentor department heads, manage budgets, monitor guest feedback, and cultivate a culture of service excellence in a

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.
• Minimum of five (5) years of experience in a leadership capacity, preferably within a luxury hotel or resort environment.
• Extensive knowledge and hands-on experience in Rooms Division operations, including Front Office, Housekeeping, Concierge, Guest Services, and Laundry.
• A passionate hospitality leader with a strong commitment to delivering exceptional and personalized guest experiences.
• Proven ability to lead, inspire, coach, and develop high-performing teams while fostering a positive and collaborative work environment.

Responsibilities

• Manage daily operations of the Rooms Division to ensure smooth and efficient service delivery.
• Oversee guest arrivals, departures, room assignments, and special requests.
• Ensure all rooms and public areas meet cleanliness and maintenance standards.
• Lead, train, and mentor department heads and team members.
• Foster a culture of service excellence and continuous improvement.
• Conduct performance evaluations and implement development plans.
• Monitor guest feedback and implement strategies to enhance satisfaction.
• Resolve guest complaints promptly and professionally.
• Develop and manage departmental budgets.

Skills

Rooms Division leadership

Front Office management

Housekeeping oversight

Guest services excellence

Staff development

Budget management

Education

Bachelor’s degree in Hospitality Management

Job description

Amanpulo on Pamalican Island in the Philippines invites a dynamic Director of Rooms to lead the Rooms Division, including Front Office, Housekeeping, Sports and Recreation, and Laundry. Reporting directly to the General Manager, you will deliver exceptional and personalized guest experiences while driving operational excellence and departmental profitability.

You will develop and mentor department heads, manage budgets, monitor guest feedback, and cultivate a culture of service excellence in a