Director, Collections Operations & Strategy

Private Advertiser; Metro Manila; On-site; PHP 3,047,000 - 3,649,000; Full time

Job summary

Private Advertiser is seeking a Director of Collections Operations in Parañaque City, Metro Manila. This senior leadership role is onsite with a shifting schedule, guiding large teams to achieve performance targets and optimize collections outcomes.

The successful candidate will lead strategy development for debt recovery, risk management, and financial performance, driving continuous improvement and operational excellence across the organization.

Responsibilities

• Lead end-to-end collections operations to meet performance targets and service levels.
• Manage large, multi-layered teams including Senior Operations Managers, Operations Managers, and Team Leaders.
• Develop strategies to improve collection recovery, productivity, and overall service delivery.
• Oversee workforce planning, capacity management, resource utilization and operational performance.
• Drive profitability, budgeting and cost-optimisation initiatives within the collections function.

Job description

Private Advertiser is seeking a Director of Collections Operations in Parañaque City, Metro Manila. This senior leadership role is onsite with a shifting schedule, guiding large teams to achieve performance targets and optimize collections outcomes.

The successful candidate will lead strategy development for debt recovery, risk management, and financial performance, driving continuous improvement and operational excellence across the organization.