Collections Supervisor: AR & Cash Applications Lead

Private Advertiser; Taguig; Hybrid; PHP 800,000 - 1,100,000; Full time

Job summary

Private Advertiser in the Philippines is seeking an experienced Collections Supervisor to lead Accounts Receivable operations, including collections, cash applications, dispute resolution, and team management. This role focuses on driving cash flow and service levels.

The ideal candidate has 5+ years in AR and collections, strong leadership, stakeholder management, and a track record of process improvements to reduce DSO and aging while coaching a high-performing team.

Qualifications

• 5+ years of Accounts Receivable and Collections experience, including management of delinquent accounts, payment recovery, and collections escalations.
• 2-5 years of supervisory or people management experience.
• Experience managing collections KPIs such as DSO, aging, delinquency, and cash collections.
• Strong stakeholder management and customer-facing communication skills.
• Proven experience handling escalations, dispute resolution, and issue management.
• Experience coaching, developing, and managing team performance.

Responsibilities

• Lead collection activities to achieve service level agreements (SLAs) and operational targets.
• Monitor and improve key performance metrics, including DSO, delinquency, aging, and cash collections.
• Manage complex customer payment issues, disputes, and collection escalations.
• Partner with Sales, Customer Service, Pricing, Finance, and other stakeholders to resolve payment-related concerns.
• Ensure timely resolution of customer issues to support healthy account portfolios and cash flow.
• Oversee cash application processes and ensure accurate posting of payments.
• Review and strengthen controls to improve operational efficiency and quality.
• Support month-end close activities, including reconciliations, journal entries, and account reviews.
• Monitor and resolve suspense account activity.
• Analyze performance data and implement process improvements where needed.
• Lead, coach, and develop a high-performing team.
• Conduct performance reviews and provide ongoing feedback and development support.
• Manage team productivity, quality, attendance, and performance expectations.
• Participate in hiring and talent selection activities.
• Facilitate team meetings, calibration sessions, and continuous improvement initiatives.

Job description

Private Advertiser in the Philippines is seeking an experienced Collections Supervisor to lead Accounts Receivable operations, including collections, cash applications, dispute resolution, and team management. This role focuses on driving cash flow and service levels.

The ideal candidate has 5+ years in AR and collections, strong leadership, stakeholder management, and a track record of process improvements to reduce DSO and aging while coaching a high-performing team.