Strategic Collections Specialist

Private Advertiser; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Private Advertiser is seeking a Collection Specialist to join our Manila-area team. The role involves contacting customers about overdue payments, arranging payment plans, and maintaining respectful communication while achieving targets.

Ideal candidates have experience in collections, telemarketing, or lending, with strong communication and negotiation skills and a customer-service mindset. You will handle confidential information and work to meet daily and team goals.

Qualifications

• Must have experience in collections, telemarketing, or lending.
• Strong communication and negotiation skills.
• Ability to work under pressure to meet targets.
• Customer service oriented and able to handle difficult conversations calmly.
• Willing to learn and adapt to company policies.

Responsibilities

• Contact customers about overdue accounts via phone, text, or approved channels.
• Remind customers of outstanding balances and due dates.
• Discuss and arrange suitable payment plans.
• Handle questions and issues professionally.
• Negotiate payment commitments per company policy.
• Monitor accounts and follow up on promised payments.
• Update customer records with payment information.
• Maintain confidentiality of customer data.
• Meet individual and team collection targets.
• Service local account customers.

Skills

Communication skills

Negotiation skills

Professional demeanor

Goal oriented

Problem solving

Listening skills

Basic computer skills

Learn collection systems

Job description

Private Advertiser is seeking a Collection Specialist to join our Manila-area team. The role involves contacting customers about overdue payments, arranging payment plans, and maintaining respectful communication while achieving targets.

Ideal candidates have experience in collections, telemarketing, or lending, with strong communication and negotiation skills and a customer-service mindset. You will handle confidential information and work to meet daily and team goals.