Director, Clinical Operations — Hybrid Global Health Leader

Bon Secours; Philippines; Hybrid; PHP 2,678,000 - 4,687,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation and sick leave

SSS/PhilHealth/Pag-IBIG benefits

Hybrid/onsite/virtual work options

Job summary

Bon Secours Mercy Health in the Philippines seeks a Director of Clinical Operations to lead Virtual Safety Companion (Telesitter Observer) operations, credentialing verification services, and non-clinical care coordination for a U.S. healthcare system.

You will manage a team, drive process improvements, and ensure regulatory compliance while partnering with GBS and health system leaders. The role requires a Philippine RN license, BSN, 7+ years of clinical leadership, and experience in global or

Qualifications

• Active, unrestricted Philippines Registered Nurse license (PRC) is required.
• Bachelor’s degree in Nursing (BSN) is required.
• Master’s degree in Nursing, Healthcare Administration, or related field is preferred.

Responsibilities

• Provides operational leadership for Virtual Safety Companion (Telesitter Observer) teams.
• Directs credentialing verification activities for non-delegated providers to ensure compliance.
• Leads non-clinical care coordination, including scheduling and patient resource support.
• Manages and develops a team, setting goals and supporting career development.
• Liaises between GBS teams and U.S. health system leadership for alignment.
• Drives process improvements and operational efficiency across functions.

Skills

Leadership

Communication

Change management

Regulatory knowledge

Problem solving

Strategic thinking

Collaboration

Patient-centered

Resilience

Education

Bachelor of Science in Nursing (BSN)

Master’s degree in Nursing or Healthcare Administration

Job description

Bon Secours Mercy Health in the Philippines seeks a Director of Clinical Operations to lead Virtual Safety Companion (Telesitter Observer) operations, credentialing verification services, and non-clinical care coordination for a U.S. healthcare system.

You will manage a team, drive process improvements, and ensure regulatory compliance while partnering with GBS and health system leaders. The role requires a Philippine RN license, BSN, 7+ years of clinical leadership, and experience in global or