Clinical Operations Director (Onsite)

PM Consulting; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

PM Consulting in the Philippines seeks an operational leader to oversee Virtual Safety Companion teams, ensuring patient monitoring aligns with US health system protocols and safety standards.

The role focuses on credentialing verification for non-delegated providers, non-clinical care coordination, team development, and collaboration with Global Business Services and US health system leaders to drive quality and efficiency.

Qualifications

• Bachelor’s degree in Nursing.
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the PRC.
• Minimum of seven (7) years of experience in clinical healthcare leadership.
• Must have bedside/clinical nursing experience in hospital or healthcare setting.
• Experience in global captive center/Global Business Services or Shared Services.
• Strong leadership, people management, communication, and stakeholder management skills.
• Experience managing healthcare operations, clinical teams, or patient-focused services is highly preferred.

Responsibilities

• Provide operational leadership for Virtual Safety Companion teams.
• Oversee credentialing verification activities for non-delegated providers.
• Lead non-clinical care coordination functions (scheduling, patient navigation, resource support).
• Manage, coach, and develop a team of professionals with goal setting and performance reviews.
• Serve as liaison between GBS teams and US health system leaders.
• Build high-performing teams with engagement and accountability.
• Drive process improvements using metrics and stakeholder feedback.
• Anticipate business needs and implement operational improvements.

Skills

Leadership

People management

Stakeholder management

Nursing leadership

Communication

Education

Bachelor of Science in Nursing

Job description

• Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
• Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
• Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
• Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
• Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
• Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
• Anticipate evolving business needs and implement operational improvements to support strategic objectives.
• Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
• Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

Qualifications:

• Bachelor’s degree in Nursing.
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission (PRC).
• Minimum of seven (7) years of experience in clinical healthcare leadership, including prior hands‑on bedside nursing experience.
• Must have prior bedside/clinical nursing experience in a hospital or healthcare setting.
• Previous experience working in a global captive center, Global Business Services (GBS), or Shared Services environment.
• Strong leadership, people management, communication, and stakeholder management skills.
• Experience managing healthcare operations, clinical teams, or patient-focused services is highly preferred.