Healthcare Operations Director

PM Consulting; Philippines; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

PM Consulting is seeking an experienced operations leader to guide Virtual Safety Companion teams, ensuring patient monitoring aligns with US health system protocols and safety standards.

You will oversee credentialing for non-delegated providers, lead care coordination, coach staff, and serve as the primary liaison between GBS and US health system leaders to drive improvements and ensure compliance.

Qualifications

• Bachelor's degree in Nursing and active Philippine RN license.
• Minimum seven years of clinical healthcare leadership experience.
• Experience in a global captive center or shared services environment.

Responsibilities

• Provide operational leadership for Virtual Safety Companion teams.
• Oversee credentialing verification activities for non-delegated providers.
• Lead non-clinical care coordination, scheduling, and patient navigation.
• Coach and develop team members, set goals, and conduct performance reviews.
• Serve as liaison between GBS teams and US health system leaders.
• Drive process improvements using metrics and stakeholder feedback.
• Anticipate evolving business needs and implement operational improvements.
• Ensure compliance with quality, service, and regulatory standards.
• Lead change management initiatives with effective communication and resilience.

Skills

Operational leadership

Credentialing oversight

Care coordination

People management

Stakeholder liaison

Process improvement

Education

Bachelor's degree in Nursing

Job description

• Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
• Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
• Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
• Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
• Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
• Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
• Anticipate evolving business needs and implement operational improvements to support strategic objectives.
• Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
• Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

Requirements:

• Bachelor's degree in Nursing
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission
• Minimum of seven (7) years of experience in clinical healthcare leadership
• Previous experience working in a global captive center or shared services environment