Clinical Operations Director (Onsite)

Create Synergies Inc.; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Create Synergies Inc. seeks an experienced Operations Leader to guide Virtual Safety Companion teams in the Philippines, ensuring patient monitoring aligns with US health system protocols and safety standards.

The role oversees credentialing for non-delegated providers, coordinates non-clinical care functions, and partners with Global Business Services to deliver high-quality services across designated lives. Strong leadership, change management, and stakeholder management are essential.

Qualifications

• Bachelor’s degree in Nursing is required.
• PHRN license from PRC with active status is required.
• Minimum seven years of clinical healthcare leadership experience.
• Bedside/clinical nursing experience in hospital or healthcare setting.
• Experience in global captive center/GBS or Shared Services preferred.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Provide operational leadership for Virtual Safety Companion teams and ensure alignment with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and regulatory compliance.
• Lead non-clinical care coordination functions including scheduling, patient navigation, and resource support.
• Manage, coach, and develop a team of professionals with goal setting and performance reviews.
• Serve as liaison between GBS teams and US health system leaders for clear communication and alignment.
• Build high-performing teams through engagement, accountability, collaboration and learning.
• Drive process improvements and operational efficiency using metrics and feedback from stakeholders.
• Anticipate evolving business needs and implement improvements to support strategic objectives.
• Ensure compliance with quality, service, and regulatory standards across all areas.
• Lead change management initiatives with effective communication, empathy and resilience.

Skills

Leadership

Communication

Stakeholder management

Team development

Change management

Process improvement

Education

Bachelor’s degree in Nursing

Job description

• Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
• Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
• Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
• Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
• Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
• Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
• Anticipate evolving business needs and implement operational improvements to support strategic objectives.
• Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
• Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

• Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
• Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
• Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
• Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
• Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
• Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
• Anticipate evolving business needs and implement operational improvements to support strategic objectives.
• Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
• Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

Qualifications:

• Bachelor’s degree in Nursing.
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission (PRC).
• Minimum of seven (7) years of experience in clinical healthcare leadership, including prior hands‑on bedside nursing experience.
• Must have prior bedside/clinical nursing experience in a hospital or healthcare setting.
• Previous experience working in a global captive center, Global Business Services (GBS), or Shared Services environment.
• Strong leadership, people management, communication, and stakeholder management skills.
• Experience managing healthcare operations, clinical teams, or patient-focused services is highly preferred.