Clinical Operations Leader: Patient Care & Efficiency

PM Consulting; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

PM Consulting in the Philippines seeks an operational leader to oversee Virtual Safety Companion teams, ensuring patient monitoring aligns with US health system protocols and safety standards.

The role focuses on credentialing verification for non-delegated providers, non-clinical care coordination, team development, and collaboration with Global Business Services and US health system leaders to drive quality and efficiency.

Qualifications

• Bachelor’s degree in Nursing.
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the PRC.
• Minimum of seven (7) years of experience in clinical healthcare leadership.
• Must have bedside/clinical nursing experience in hospital or healthcare setting.
• Experience in global captive center/Global Business Services or Shared Services.
• Strong leadership, people management, communication, and stakeholder management skills.
• Experience managing healthcare operations, clinical teams, or patient-focused services is highly preferred.

Responsibilities

• Provide operational leadership for Virtual Safety Companion teams.
• Oversee credentialing verification activities for non-delegated providers.
• Lead non-clinical care coordination functions (scheduling, patient navigation, resource support).
• Manage, coach, and develop a team of professionals with goal setting and performance reviews.
• Serve as liaison between GBS teams and US health system leaders.
• Build high-performing teams with engagement and accountability.
• Drive process improvements using metrics and stakeholder feedback.
• Anticipate business needs and implement operational improvements.

Skills

Leadership

People management

Stakeholder management

Nursing leadership

Communication

Education

Bachelor of Science in Nursing

Job description

PM Consulting in the Philippines seeks an operational leader to oversee Virtual Safety Companion teams, ensuring patient monitoring aligns with US health system protocols and safety standards.

The role focuses on credentialing verification for non-delegated providers, non-clinical care coordination, team development, and collaboration with Global Business Services and US health system leaders to drive quality and efficiency.