Dining Service Lead — Guest Experience & Operations

Vikings Group of Companies; Laoag; On-site; PHP 335,000 - 502,000; Full time

Job summary

Vikings Group of Companies in Laoag seeks an experienced service operations leader to oversee daily dining and service areas, ensuring exceptional guest experiences.

You will lead, train, and schedule staff, monitor service quality, collaborate with the kitchen, and uphold food safety standards while helping manage costs and reporting to management. This role requires strong communication and organizational skills to maintain a welcoming dining environment.

Qualifications

• Experience in managing dining/service operations with focus on guest satisfaction.
• Strong leadership and team supervision abilities.
• Excellent communication and scheduling skills.

Responsibilities

• Oversee day-to-day operations of dining and service areas.
• Ensure excellent guest experience and high customer service standards.
• Lead, supervise, and motivate dining staff to achieve goals.
• Assign duties and prepare staff schedules based on business needs.
• Monitor dining service, table setup, cleanliness, and restaurant presentation.
• Handle guest concerns professionally and efficiently.
• Coordinate with kitchen and other departments for smooth service.
• Monitor inventory and coordinate replenishment as needed.
• Ensure compliance with food safety and sanitation standards.
• Train new employees on service procedures and policies.
• Monitor attendance, punctuality, grooming, and performance.
• Assist in controlling operational costs including labor and supplies.
• Prepare and submit operational reports as required.

Skills

Restaurant management

Customer service

Staff supervision

Job description

Vikings Group of Companies in Laoag seeks an experienced service operations leader to oversee daily dining and service areas, ensuring exceptional guest experiences.

You will lead, train, and schedule staff, monitor service quality, collaborate with the kitchen, and uphold food safety standards while helping manage costs and reporting to management. This role requires strong communication and organizational skills to maintain a welcoming dining environment.