Digital Operations Specialist

HR Primo Management Services; Pasig; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Company Social Events

Office Parties

Office Parties

Professional Development

Job summary

A leading management services provider in the Philippines is seeking a Digital Operations Specialist to manage and enhance digital transactions, ensuring seamless online service. The role requires minimum 3 years of branch operations experience and involves executing customer transactions and reporting. Excellent communication skills and advanced Microsoft knowledge are essential. Join us to maintain high standards in customer service and operational excellence.

Qualifications

• Minimum 3 years of actual branch operations experience.
• Must have skills in digital communications.
• Proficient in MS Office; strong digital and online communication skills.
• Excellent oral and written communication; data organization.

Responsibilities

• Execute all customer online transactions via the company website.
• Prepare daily reports summarizing activities and transactions.
• Address and resolve all branch concerns related to online transactions.
• Attend company events, meetings, and team huddles.
• Maintain confidentiality and SOP compliance; promote core values in daily operations.
• Promote CVM core values in daily operations.

Skills

Advanced knowledge of Microsoft programs (Word, PowerPoint, Excel)

Advanced knowledge in digital communications

Basic knowledge of online communication tools

Excellent oral and written communication skills

Ability to organize data and documentation

Education

High School level

Job description

On-site - Pasig 3-5 Yrs Exp High/Senior High School Full-time

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Others

Company Social Events, Office Parties

Professional Development

Professional Development

Job Summary

The Digital Operations - Specialist is responsible for efficiently managing and enhancing digital transactions, ensuring seamless online services and customer inquiries through various online channels and the CVM website. Reports directly to the Digital Operations Officer and plays a vital role in facilitating daily operations, maintaining excellent customer service, and adhering to established company standards.

Organizational Reporting

Reports directly to the Digital Operations Officer

Specific Duties and Responsibilities

• Conduct Online Transactions: Execute all customer online transactions via the company website and other available online platforms, ensuring accuracy and efficiency
• Daily Reporting: Prepare daily reports summarizing activities and transactions handled, providing insights and data for decision-making
• Branch Concern Management: Address and resolve all branch concerns related to online transactions, including renewals, sangla (pawn), and redemptions; coordinate with the Point Person of the department concerned
• Participation in Meetings and Activities: Attend engagement activities, including companywide events, meetings, team huddles, monthly townhalls, engagement activities, and teambuilding events
• Culture, Engagement, and Communication: Provide regular updates on daily activities, challenges, and opportunities for improvement; review monthly scorecards, semi-annual, and annual performance appraisals; monitor implementation and accomplishment of action plans; report department target achievement status daily
• Lunch Break: Adhere to the scheduled one-hour lunch break as per company policy
• SOP Compliance: Strictly follow all company Standard Operating Procedures (SOPs) related to confidentiality and security; ensure policies, memos, and standards are implemented over area operations
• Office Maintenance: Maintain a clean and organized office environment, promoting a conducive workspace
• Code of Behavior Adherence: Follow the Code of Behavior (COB) as outlined by CVM, upholding ethical standards and professionalism in all interactions and transactions
• Core Values: Promote and model CVM Pawnshop and Money Changer Corp. core values in every action
• Other Assignments: Perform other duties and responsibilities as assigned by the immediate superior or related departments

Accountabilities

• Ready to Serve
• Complete tools and office supplies
• Updated data for communicating online inquiries
• Updated payments and utilities
• Execution of MK Best Customer Experience and Core Values
• Compliance with Best Customer Experience Standards
• Actions based on Core Values
• 100% Achievement of Key Performance Indicators (KPI)
• Execution of branch plan

  Job Specification

  Education

  • At least High School level

  Experience

  • Minimum 3 years of actual branch operations experience

  Skills Requirements

  • Advanced knowledge of Microsoft programs (primarily Word, PowerPoint, and Excel)
  • Advanced knowledge in digital communications
  • Basic knowledge of online communication tools
  • Excellent oral and written communication skills
  • Ability to organize data and documentations

  Working Location

  CVM Pawnshop and Money Changer Corp - Main Office. UNIT 1208-1209, AIC Burgundy Empire Tower, ADB Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines