Customer Support Specialist

VTSA International Inc; Pasig; On-site; PHP 279,000 - 446,400; Part time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Quarterly Gifts

HMO

13th Month Pay

Employee Loan

Pag-Ibig Fund

Job summary

VTSA International Inc in Pasig City is seeking a customer support professional for an on-site role requiring 1–3 years of experience and a Bachelor's degree. The position is part-time and focuses on delivering exceptional service across multiple channels.

You will manage customer accounts, assist with product queries, and collaborate with the team to improve service processes while ensuring timely follow-ups. Proficiency in MS Office and fluent English are essential.

Qualifications

• Bachelor's degree in a relevant field.
• 1–3 years of experience in customer support or related roles.
• Proficient in MS Office and strong problem-solving skills.
• Excellent communication in English; able to work well in a team.
• Experience in account management and back office support.
• Ability to manage sales pipelines.

Responsibilities

• Provide exceptional customer support through various communication channels.
• Assist customers in resolving issues and queries related to products and services.
• Manage customer accounts and maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Conduct follow-ups to ensure customer problems are resolved in a timely manner.

Skills

MS Office

Problem Solving

Team Player

Account Management

Back Office Support

Sales Pipeline

English Language

Education

Bachelor's degree

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor's Part-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives, Quarterly Gifts

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Insurance Health & Wellness

HMO

Description

• Provide exceptional customer support through various communication channels.
• Assist customers in resolving issues and queries related to products and services.
• Manage customer accounts and maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Conduct follow-ups to ensure customer problems are resolved in a timely manner.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 1-3 years of experience in customer support or related roles.
• Skills and Competencies: Proficient in MS Office, strong problem-solving skills, effective team player.
• Skills and Competencies: Experience in account management and back office support.
• Qualities and Traits: Excellent communication skills in English, computer literate, and able to manage sales pipelines.

MS Office Problem Solving Team Player Account Management English Language Project Management Customer Service Back Office Support Computer Literate Sales Pipeline

Mary Anabelle Ranalan

HR Officer VTSA International Inc

Working Location

25F, The Glaston Tower. Tiendesitas, Ortigas Ave. cor E. Rodriquez Ave. (C-5), Pasig City, 1604, Pasig, 1600 Metro Manila, Philippines