Digital Operations Staff

HR Primo Management Services; Pasig; On-site; PHP 201,000 - 257,000; Full time

Benefits offered by this job

Competitive salary package

Transportation allowance

Telecommunication allowance

Incentives and annual performance appraisal

Government-mandated benefits

SSS/GSIS

Pag-IBIG Fund

Paid Holidays

Employee Loan access

Job summary

A company in the digital operations sector is seeking a reliable Digital Operations Staff member to support online transactions and customer coordination. The ideal candidate will be detail-oriented and organized, with at least a Senior High School education and preferably 1–2 years of relevant experience. Responsibilities include processing online inquiries, coordinating with teams, and maintaining accurate records. Competitive salary and various allowances offered.

Qualifications

• 1–2 years of experience in branch, clerical, or customer service work preferred.
• Able to follow instructions, work accurately, and deliver results under supervision.
• Honest, trustworthy, and customer-oriented.
• Comfortable using online communication tools and digital forms.
• Organized, dependable, and willing to learn new systems.
• Able to follow instructions, work accurately, and deliver results under supervision.
• Honest, trustworthy, and customer-oriented.

Responsibilities

• Process online transactions and inquiries received through the company website.
• Coordinate with branch personnel and other departments to resolve issues.
• Maintain orderly files and documentation for reference and audit purposes.
• Ensure all information entered into the system is accurate and up to date.
• Maintain orderly files and documentation for reference and audit purposes.
• Observe company policies on data confidentiality, attendance, and workplace conduct.
• Participate in regular meetings and company activities as assigned.
• Perform other administrative and operational tasks that may be assigned from time to time.

Skills

Organizational skills

Customer orientation

Basic computer literacy

Familiarity with Microsoft Word

Familiarity with Microsoft Excel

Comfortable using online tools

Education

Senior High School graduate or College level

College level

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

We are looking for a reliable and detail-orientedDigital Operations Staffto support our daily online transactions and customer coordination. The role focuses on ensuring smooth processing of digital inquiries and renewals through the company’s website and online platforms. This position reports to the Digital Operations Officer and plays a key part in maintaining excellent service and accuracy in every transaction.

Key Responsibilities

• Process online transactions and inquiries received through the company website and digital channels.
• Record and summarize daily activities and prepare simple reports.
• Coordinate with branch personnel and other departments to resolve customer or transaction issues.
• Ensure all information entered into the system is accurate and up to date.
• Maintain orderly files and documentation for reference and audit purposes.
• Observe company policies on data confidentiality, attendance, and workplace conduct.
• Participate in regular meetings and company activities as assigned.
• Perform other administrative and operational tasks that may be assigned from time to time.

Qualifications

• At leastSenior High School graduateorCollege level(any field).
• 1–2 years of experiencein branch, clerical, or customer service work preferred.
• Basic computer literacy and familiarity with Microsoft Word and Excel.
• Comfortable using online communication tools and digital forms.
• Organized, dependable, and willing to learn new systems.
• Able to follow instructions, work accurately, and deliver results under supervision.
• Honest, trustworthy, and customer-oriented.

What We Offer

• Competitive salary package aligned with entry-level rates.
• Allowances:Transportation allowance, Telecommunication allowance.
• Employee Rewards:Incentives and annual performance appraisal.
• Government-Mandated Benefits:13th-Month Pay, PhilHealth, SSS/GSIS, Pag-IBIG Fund, Paid Holidays, and Employee Loan access.
• Supportive working environment and opportunities for skill development.