Operations Supervisor

RBT Consulting Corporation; Pasig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Company Social Events

Bereavement Leave

Maternity & Paternity Leave

Sick Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A leading consulting firm based in the Philippines is seeking an Operations Manager to oversee daily operations of the digital lending platform. The role requires a Bachelor's degree and 3-5 years of experience in a fintech or banking environment. Key responsibilities include supervising loan processing, leading a team, ensuring compliance with regulations, and reporting on operational performance. The ideal candidate will possess excellent leadership and communication skills, with a focus on process improvement and team development.

Qualifications

• 3–5 years of experience in operations within a fintech, banking, or lending environment.
• 1–2 years of supervisory or team lead experience preferred.
• Strong understanding of loan processing workflows and credit assessment.

Responsibilities

• Supervise the end-to-end loan processing cycle.
• Lead, coach, and evaluate a team of operations officers.
• Ensure all operational activities adhere to relevant financial laws.
• Identify workflow gaps and recommend process enhancements.
• Prepare operational performance reports.

Skills

Leadership

Problem-solving

Communication

CRM tools familiarity

Attention to detail

Education

Bachelor’s degree in Business Administration, Finance, Banking, or related field

Tools

Online lending systems

CRM tools

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

Others

Company Social Events

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Description

Oversees daily operations of the digital lending platform, ensuring efficient, accurate, and compliant processing of loans, payments, and customer interactions, while leading and developing a team to maintain service excellence.

Key Responsibilities:

1. Operations Management

• Supervise the end-to-end loan processing cycle (application verification, underwriting coordination, disbursement, and collections support).
• Monitor daily transaction volumes, turnaround times (TAT), and service level agreements (SLAs) to ensure operational efficiency.
• Coordinate with credit, risk, compliance, and IT teams to resolve issues affecting loan processing or system performance.
• Oversee document management, data accuracy, and proper record-keeping in accordance with regulatory standards.

2. Team Supervision and Development

• Lead, coach, and evaluate a team of operations officers or associates.
• Develop and implement productivity goals and performance metrics.
• Conduct regular team meetings and training to reinforce compliance, process updates, and customer service standards.
• Foster a collaborative and high-performance culture aligned with company values.

3. Compliance and Quality Assurance

• Ensure all operational activities adhere to internal policies, data privacy regulations, and relevant financial laws (e.g., anti-money laundering, data protection, consumer lending rules).
• Conduct periodic audits and quality checks on processed transactions.
• Escalate potential risk or compliance issues promptly to management.

4. Process Improvement

• Identify workflow gaps or inefficiencies and recommend process enhancements.
• Collaborate with product and IT teams to automate and streamline lending operations.
• Support implementation of new systems, tools, and operational policies.

5. Reporting and Analysis

• Prepare daily, weekly, and monthly operational performance reports.
• Analyze metrics to identify trends, issues, and opportunities for improvement.
• Provide management with insights on productivity, error rates, and process bottlenecks.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Banking, or a related field.
• Minimum 3–5 years of experience in operations within a financial technology (fintech), banking, or lending environment.
• At least 1–2 years of supervisory or team lead experience preferred.
• Strong understanding of loan processing workflows, credit assessment, and disbursement procedures.
• Familiarity with online lending systems, CRM tools, and KYC/AML protocols.
• Excellent leadership, communication, and problem-solving skills.
• High attention to detail, integrity, and accountability.
• Operational excellence and process management.
• Team leadership and performance management.
• Risk awareness and compliance mindset.
• Analytical and data-driven decision-making.
• Customer-centric and results-oriented.
• Processing accuracy and turnaround time.
• SLA and compliance adherence.
• Team productivity and engagement levels.
• Customer satisfaction and issue resolution rate.
• Audit and quality assurance results.