Customer Service Champion - Homecoming, Cagayan de Oro

Convergys; Cagayan de Oro; On-site; PHP 223,000 - 391,000; Full time

Job summary

A global technology and services company is seeking a Customer Service Advisor in Cagayan de Oro. The role involves providing support through inbound and outbound calls, ensuring service delivery meets Key Performance Indicators (KPIs). Candidates should have a high school diploma and strong customer service orientation. The position requires effective communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. The company offers a full-time position with shift rotations.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered meets Key Performance Indicators (KPIs).
• Clarify customer requirements and provide resolutions.
• Track, document, and retrieve information in call tracking database.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication

Attention to detail

Multi-tasking

Education

High school diploma

Job description

A global technology and services company is seeking a Customer Service Advisor in Cagayan de Oro. The role involves providing support through inbound and outbound calls, ensuring service delivery meets Key Performance Indicators (KPIs). Candidates should have a high school diploma and strong customer service orientation. The position requires effective communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. The company offers a full-time position with shift rotations.