Customer Service Pro: Resolve & Delight Customers

Convergys; Cagayan de Oro; On-site; PHP 216,000 - 264,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Advisor to assist clients via calls and ensure high-quality support. The ideal candidate will have a strong customer service orientation and be proficient in communication and computer navigation skills. This is a full-time position based in Cagayan de Oro, Philippines, offering a dynamic work environment with various responsibilities aimed at enhancing customer satisfaction.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Ability to effectively communicate, both written and verbally.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine problems.
• Clarify customer requirements and provide appropriate resolutions.

Skills

Customer service orientation

Strong communication skills

Computer navigation skills

Multi-tasking ability

Education

High school diploma

Job description

A leading customer service firm is seeking a Customer Service Advisor to assist clients via calls and ensure high-quality support. The ideal candidate will have a strong customer service orientation and be proficient in communication and computer navigation skills. This is a full-time position based in Cagayan de Oro, Philippines, offering a dynamic work environment with various responsibilities aimed at enhancing customer satisfaction.