Bacolod-Based Customer Support Specialist

Convergys; Bacolod; On-site; PHP 223,200 - 312,480; Full time

Job summary

A global technology and services leader is seeking a Bacolod Customer Care Specialist to provide customer service support via inbound and outbound calls. Responsibilities include resolving routine issues and ensuring customer satisfaction by meeting key performance metrics. The ideal candidate should have a high school diploma and excellent communication skills. This position offers full-time hours in Bacolod, Western Visayas with opportunities for growth within a leading company.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements and provide resolution.
• Listen attentively to customer needs and concerns.

Skills

Customer service orientation

Strong computer navigation skills

Effective communication (written and verbal)

Attention to detail

Flexibility and adaptability

Teamwork

Education

High school diploma

Job description

A global technology and services leader is seeking a Bacolod Customer Care Specialist to provide customer service support via inbound and outbound calls. Responsibilities include resolving routine issues and ensuring customer satisfaction by meeting key performance metrics. The ideal candidate should have a high school diploma and excellent communication skills. This position offers full-time hours in Bacolod, Western Visayas with opportunities for growth within a leading company.