Customer Support Specialist I — Bacolod: Growth & Impact

Convergys; Bacolod; On-site; PHP 223,200 - 279,000; Full time

Job summary

A global customer service provider in Bacolod is seeking a Customer Support Associate I. The role involves interfacing with customers via calls or online, ensuring service quality, and resolving routine issues. Candidates should possess strong customer service skills, effective communication abilities, and the capacity to multitask in a fast-paced environment. A minimum of two years of college education is required, with no prior call center experience necessary. Flexibility in shifts is also important.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Dependable with strong attention to detail.
• Ability to rotate shifts as needed.

Responsibilities

• Ensure service delivered meets Key Performance Indicators.
• Clarify customer requirements and provide resolution.
• Participate in activities to improve customer satisfaction.

Skills

Customer service orientation

Communication skills

Computer navigation skills

Education

Minimum of two years of college education

Job description

A global customer service provider in Bacolod is seeking a Customer Support Associate I. The role involves interfacing with customers via calls or online, ensuring service quality, and resolving routine issues. Candidates should possess strong customer service skills, effective communication abilities, and the capacity to multitask in a fast-paced environment. A minimum of two years of college education is required, with no prior call center experience necessary. Flexibility in shifts is also important.