Voice Customer Support Specialist – Internal Accounts

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Incentives

HMO

Job summary

A recruitment outsourcing company in Bacolod is seeking a Customer Service Representative for an on-site position. This role offers a full-time opportunity for individuals with or without prior experience. Responsibilities include responding to customer inquiries via phone, email, and chat, ensuring customer satisfaction, and maintaining accurate records of interactions. Ideal candidates should be high school or college graduates, possess strong problem-solving skills, and be fluent in English.

Qualifications

• HS Graduate or College Graduate.
• No prior experience required.

Responsibilities

• Respond quickly and courteously to customer questions through phone, email, and chat.
• Deliver precise and comprehensive details about products, services, policies, and procedures.
• Address and resolve customer concerns effectively, escalating when required.
• Handle the processing of orders, forms, applications, and various customer requests.
• Keep thorough and accurate records of customer interactions and information.
• Work closely with internal departments to fulfill customer requirements.
• Conduct follow-ups to confirm customer issues are resolved and satisfaction is achieved.

Skills

English Language

Customer Service

Problem Solving

Education

High School Graduate or College Graduate

Job description

A recruitment outsourcing company in Bacolod is seeking a Customer Service Representative for an on-site position. This role offers a full-time opportunity for individuals with or without prior experience. Responsibilities include responding to customer inquiries via phone, email, and chat, ensuring customer satisfaction, and maintaining accurate records of interactions. Ideal candidates should be high school or college graduates, possess strong problem-solving skills, and be fluent in English.