Digital HR Specialist (SAP SuccessFactor Experience) | 12 months contract

Partners Group; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

International team

Professional development

Job summary

Partners Group is seeking a Digital HR Specialist with SAP SuccessFactors experience to manage HR systems and support users globally. You will act as a subject matter expert across multiple HR platforms, ensuring stable operations, compliant configurations, and an excellent employee experience.

The role focuses on enhancing HR technology, supporting business-critical initiatives, and coordinating releases, upgrades, and testing.

Qualifications

• Bachelor's degree in HR, business administration, information technology, data analytics, or a related field.
• 5+ years of HRIS experience, specifically with SAP SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning).
• Proven experience with ServiceNow HR Service Delivery, including HR case management, workflow configuration, knowledge articles and employee service delivery processes.
• At least one SAP SuccessFactors certification; additional HRIS or ServiceNow certifications are a strong advantage.

Responsibilities

• Act as a subject matter expert in two or more SAP SuccessFactors modules.
• Provide first- and second-level HR support, manage cases, escalations, and service requests.
• Perform root cause analysis to resolve recurring issues and prevent recurrence.
• Ensure SLA targets for response, resolution, and lifecycle management.
• Coordinate system releases, upgrades, UAT, regression testing, and post-release validation.
• Collaborate with IT and external vendors to manage integrations and enhancements.
• Maintain data integrity, security, and audit controls across HR systems.
• Create and maintain documentation, user guides, SOPs, and knowledge assets.
• Manage digital knowledge platforms such as Confluence and SharePoint.
• Apply AI tools to HR operations, reporting, documentation, and knowledge discovery.

Skills

HRIS knowledge

English proficiency

Stakeholder collaboration

Problem solving

Education

Bachelor's degree in HR/Business IT/Data Analytics

Tools

SAP SuccessFactors

ServiceNow HR Service Delivery

Confluence

SharePoint

Microsoft Copilot

ChatGPT

Job description

• Digital HR Specialist (SAP SuccessFactors Experience) | 12 months contract

Digital HR Specialist (SAP SuccessFactors Experience) | 12 months contract

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for aDigital HR Specialistto join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or moreSAP SuccessFactors modules
• Provide first‑and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysisto resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targetsand support service performance improvements.
• Assess, challenge, and translate functional and technical change requestsinto scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendorsto manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools(Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor’s degree inHuman Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least5 years of relevant experiencein HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)
• Proven experience withServiceNow HR Service Deliveryis required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least oneSAP SuccessFactors certificationis required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills inEnglish
• Proficiency inMicrosoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry

Please be aware, fraudsters may pose as Partners Group recruiters. All genuine representatives can be identified by a verified sign on their LinkedIn profiles. If you suspect fraud or have doubts, contact us immediately at [e-mail]