Sr. Specialist, HR Enablement & Support

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking an experienced HR Enablement & Support specialist to maintain and optimize global HR technology solutions.

You will manage onboarding, social onboarding, time off, recruitment, and Employee Central, ensuring smooth operation of SAP SuccessFactors and ServiceNow. You will collaborate with Global Project & Process Managers, gather requirements, perform impact analyses, coordinate testing, and lead local/global HR projects while

Qualifications

• At least 5 years in HR Services/HRIT with focus on Employee Central.
• Experience in end-to-end HR system rollouts.
• Hands-on with permissions, workflows, and business rule configurations.

Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Collaborate with Global Project & Process Managers to gather requirements for new tools/processes or enhancements.
• Act as POC and process expert for modules like Onboarding, Social Onboarding, Time Off, Recruitment, Employee Central; review training and handover to teams.
• Manage system changes through impact analysis, configuration updates, testing (UAT), and documentation.
• Coordinate with SSC and IT/external vendors to align processes and resolve issues.
• Ensure data governance and interface-related collaboration with IT support.
• Lead/global HR projects for assigned areas, translating business requirements into detailed specs.
• Resolve complex issues related to user permissions, workflows, and business rule configurations.

Skills

HR systems

SuccessFactors

ServiceNow

HRIT

Project management

English proficiency

Education

Bachelor's degree in HR/IT

Tools

SAP SuccessFactors Suite

ServiceNow

Job description

The Position

Join our HR Enablement & Support team and play a vital role in supporting and enhancing global HR technology solutions!

You will be responsible for maintaining and continuously improving HR processes across Onboarding, Social Onboarding, Time Off, Recruitment, and Employee Central, while ensuring the effective operation of platforms such as SAP SuccessFactors and ServiceNow.

Duties and Responsibilities

• Provide 2nd/3rd level support for global HR systems, primarily SuccessFactors and Hire-to-Retire processes.
• Closely collaborate with Global Project & Process Managers in gathering and specifying requirements for implementing new tools/processes or enhancing existing ones.
• Act as POC and process expert for assigned scope modules such as Onboarding, Social Onboarding, Time Off, Recruitment, Employee Central etc., and global HR systems/tools such as SuccessFactors, ServiceNow, etc. This also includes review and training for new processes and system/tools, and their subsequent handover to the team or other HR teams.
• Independently manage business changes in the system by running an impact analysis first and by informing affected parties, performing/coordinating configuration changes, managing testing activities and updating documentation etc. (Release Management, UAT, etc)
• Collaborate with various stakeholders from local/regional SSC, Global Project & Process Managers and IT/external vendor to align on processes and resolve issues.
• Ensure business alignment with all data consumers inside and outside HR and work closely with IT support on interface related issues.
• Project Management. Lead/co-lead in global and local HR projects for assigned areas of responsibility. Collaborate with Global Project & Process Managers to gather, analyze and translate business requirements into clear and detailed specifications.
• Responsible for analysis and resolution for complex issues related to user permissions, workflow and business rule configurations.

About our future employee

• Has at least 5 years of relevant work experience in HR Services, HRIT with focus on Employee Central, Onboarding and SuccessFactors Core (Role-based Permissions, Workflow and Business Rule Configurations, etc).
• Proven project management experience, including end-to-end system rollouts and implementation initiatives.
• International experience from project work or day-to-day business.
• Business fluency in English.
• Ability to work effectively across functions and geographies, demonstrating strong cultural awareness and sensitivity in diverse environments.
• Basic understanding of compliance aspects (i.e. Data Protection regulations like GDPR in EU, Data Retention, co-determination rights, labor laws).
• Open for flexible/rotational/shifting schedule (24 hours by 5 days global support).