SAP SuccessFactors Digital HR Specialist | 12-Month Contract

Partners Group; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

International team

Professional development

Job summary

Partners Group is seeking a Digital HR Specialist with SAP SuccessFactors experience to manage HR systems and support users globally. You will act as a subject matter expert across multiple HR platforms, ensuring stable operations, compliant configurations, and an excellent employee experience.

The role focuses on enhancing HR technology, supporting business-critical initiatives, and coordinating releases, upgrades, and testing.

Qualifications

• Bachelor's degree in HR, business administration, information technology, data analytics, or a related field.
• 5+ years of HRIS experience, specifically with SAP SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning).
• Proven experience with ServiceNow HR Service Delivery, including HR case management, workflow configuration, knowledge articles and employee service delivery processes.
• At least one SAP SuccessFactors certification; additional HRIS or ServiceNow certifications are a strong advantage.

Responsibilities

• Act as a subject matter expert in two or more SAP SuccessFactors modules.
• Provide first- and second-level HR support, manage cases, escalations, and service requests.
• Perform root cause analysis to resolve recurring issues and prevent recurrence.
• Ensure SLA targets for response, resolution, and lifecycle management.
• Coordinate system releases, upgrades, UAT, regression testing, and post-release validation.
• Collaborate with IT and external vendors to manage integrations and enhancements.
• Maintain data integrity, security, and audit controls across HR systems.
• Create and maintain documentation, user guides, SOPs, and knowledge assets.
• Manage digital knowledge platforms such as Confluence and SharePoint.
• Apply AI tools to HR operations, reporting, documentation, and knowledge discovery.

Skills

HRIS knowledge

English proficiency

Stakeholder collaboration

Problem solving

Education

Bachelor's degree in HR/Business IT/Data Analytics

Tools

SAP SuccessFactors

ServiceNow HR Service Delivery

Confluence

SharePoint

Microsoft Copilot

ChatGPT

Job description

Partners Group is seeking a Digital HR Specialist with SAP SuccessFactors experience to manage HR systems and support users globally. You will act as a subject matter expert across multiple HR platforms, ensuring stable operations, compliant configurations, and an excellent employee experience.

The role focuses on enhancing HR technology, supporting business-critical initiatives, and coordinating releases, upgrades, and testing.