Digital HR Specialist (SAP SuccessFactor Experience) | 12 months contract

Partners Group; Taguig; On-site; PHP 892,800 - 1,116,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Excellent learning opportunities

International working environment

Job summary

Partners Group is seeking a Digital HR Specialist with expertise in SAP SuccessFactors to join their team in Taguig, Philippines. This 12-month contract role involves managing HR systems and enhancing operational efficiency while supporting business-critical HR initiatives. Ideal candidates will have at least 5 years of relevant experience in HRIS and possess at least one SAP SuccessFactors certification. Competitive salary and excellent learning opportunities are part of the offer, ensuring a dynamic international working environment.

Qualifications

• Experience with SAP SuccessFactors modules (Employee Central, Recruiting, Onboarding, etc.).
• At least 5 years of relevant experience in HRIS.
• SAP SuccessFactors certification is required.

Responsibilities

• Act as subject matter expert for SAP SuccessFactors modules.
• Manage standard and complex HR cases.
• Ensure compliance and system stability.

Skills

ServiceNow HR Service Delivery

SAP SuccessFactors modules

Strong customer-service mindset

Agile

Written and verbal communication in English

Education

Bachelor’s degree in Human Resources, Business Administration, Information Technology, or related field

Tools

Microsoft Office applications

Confluence

Sharepoint

Job description

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Digital HR Specialist (SAP SuccessFactor Experience) | 12 months contract

Location: Taguig, PH

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for aDigital HR Specialistto join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business‑critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or moreSAP SuccessFactors modules
• Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysis to resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements.
• Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor’s degree inHuman Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least5 years of relevant experiencein HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Proven experience withServiceNow HR Service Deliveryis required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least oneSAP SuccessFactors certificationis required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer‑service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills inEnglish
• Proficiency inMicrosoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast‑paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross‑functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package

www.partnersgroup.com

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