Digital HR Specialist

Q2 HR Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Excellent learning opportunities in HR systems

Collaboration with global teams

Exposure to private markets industry

Job summary

Q2 HR Solutions is seeking a Digital HR Specialist for a 12-month contract in Taguig, Philippines. This hybrid role involves managing HR systems, enhancing operational efficiency, and supporting various HR initiatives within Partners Group. The ideal candidate will have 5+ years in HRIS, specifically with SAP SuccessFactors, and proven experience with ServiceNow HR Service Delivery. Strong communication skills and a customer-service mindset are essential. The position offers excellent learning opportunities and collaboration in a fast-paced environment.

Qualifications

• At least 5 years of relevant experience in HRIS specifically in SuccessFactors modules.
• Proven experience with ServiceNow HR Service Delivery is required.
• Strong customer-service mindset with a focus on employee experience.

Responsibilities

• Act as a subject matter expert in SAP SuccessFactors modules.
• Provide first and second-level support for HR cases.
• Ensure adherence to SLA response and resolution targets.

Skills

SAP SuccessFactors modules

HR case management

ServiceNow HR Service Delivery

Microsoft Office applications

Communication skills

Education

Bachelor's degree in related field

Tools

Confluence

Sharepoint

Job description

Digital HR Specialist | 12 months contract

Location: Taguig, PH

Office set‑up: Hybrid – 3x a week onsite, 2 days remote

Shift: 10am – 7pm, with the possibility of midshift 3pm-12mn

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start‑up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for a Digital HR Specialist to join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business‑critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization's HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or more SAP SuccessFactors modules
• Provide first‑ and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysis to resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targets and support service performance improvements.
• Assess, challenge, and translate functional and technical change requests into scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendors to manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools (Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metrics to identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor's degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least 5 years of relevant experience in HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)
• Proven experience with ServiceNow HR Service Delivery is required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least one SAP SuccessFactors certification is required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer‑service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills in English
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast‑paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross‑functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry