Digital HR Specialist

Partners Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Global exposure

Learning and development opportunities

Competitive salary and benefits

Job summary

Partners Group is seeking a Digital HR Specialist to join the Global Digital HR team in Manila. You will manage HR systems, support users, and lead initiatives to improve HR operations and project delivery.

The role requires expertise across SAP SuccessFactors modules, HR Service Delivery in ServiceNow, and a strong focus on employee experience. You will coordinate releases, ensure data integrity, and collaborate with IT and global stakeholders to implement scalable, compliant solutions while

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, Data Analytics, or related field preferred
• 5+ years of relevant experience in HRIS, specifically SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Reporting and Learning)
• Hands-on expertise in HR Service Delivery in ServiceNow HR Service Delivery
• At least one SAP SuccessFactors certification; additional HRIS or ServiceNow certifications a strong advantage
• Strong customer-service mindset focused on employee experience and continuous improvement

Responsibilities

• Act as SME in two or more SAP SuccessFactors modules
• Provide 1st- and 2nd-level HR case support, escalations, and service requests
• Perform root cause analysis to resolve recurring issues
• Ensure SLA targets and service performance improvements
• Coordinate system releases, UAT, and post-release validation
• Collaborate with IT and vendors on integrations and enhancements
• Maintain data security, roles, permissions, and audit controls
• Create and maintain documentation: guides, SOPs, KB, data dictionaries
• Manage digital platforms like Confluence and SharePoint
• Apply AI tools to support HR operations and reporting
• Monitor case patterns and metrics for risks and improvements
• Communicate technical concepts in clear business language
• Contribute to continuous improvement and digital innovation

Skills

SAP SuccessFactors

ServiceNow HR Service Delivery

HR systems support

AI tools for HR

Education

Bachelor's degree in Human Resources, Business Administration, IT, or Data Analytics

Tools

Confluence

SharePoint

Microsoft Office

Job description

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We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for aDigital HR Specialistto join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or moreSAP SuccessFactors modules
• Provide first‑and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysisto resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targetsand support service performance improvements.
• Assess, challenge, and translate functional and technical change requestsinto scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendorsto manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools(Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metricsto identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor’s degree inHuman Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least5 years of relevant experiencein HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)
• Proven experience withServiceNow HR Service Deliveryis required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least oneSAP SuccessFactors certificationis required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills inEnglish
• Proficiency inMicrosoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package

www.partnersgroup.com

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