Digital Experience Researcher — Insights & Strategy

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 / HMO with dependents

Mental health coverage and wellness

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work in international

Job summary

Home Credit Philippines seeks an experienced Digital Experience Researcher to lead end-to-end user research initiatives informing product strategy and user experience. You will plan, execute, analyze, and communicate qualitative and quantitative research to uncover user needs and translate findings into actionable insights and strategic recommendations.

With 3–5 years in research and at least 1 year in dedicated UX research, you will use descriptive statistics, trend analysis, and segmentation

Qualifications

• 3–5 years of overall experience conducting and managing end-to-end research initiatives across UX, CX, market, or product research.
• At least 1 year of dedicated UX research experience involving user studies such as usability testing, interviews, surveys, or similar methodologies.
• Working knowledge of descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques.
• Strong knowledge of qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and observational studies.
• Proven experience in research projects through case studies, portfolio work, academic projects, internships, or professional experience.

Responsibilities

• Independently plan and conduct end-to-end user research studies using qualitative and quantitative methods (usability testing, interviews, surveys, etc.).
• Analyze and synthesize research data into actionable insights, narratives, and strategic recommendations influencing product strategy and business decisions.
• Utilize descriptive statistics, trend analysis, segmentation, and quantitative techniques to uncover patterns and support data-informed decisions.
• Utilize AI-enhanced research tools to improve efficiency, insight generation, synthesis, and reporting while ensuring quality.
• Evaluate user journeys, workflows, prototypes, and experiences to identify usability issues and opportunities for improvement.
• Lead industry, market, and competitor benchmarking to identify best practices and differentiators.

Skills

UX Research

Qualitative methods

Quantitative methods

Portfolio

Communication

Job description

Home Credit Philippines seeks an experienced Digital Experience Researcher to lead end-to-end user research initiatives informing product strategy and user experience. You will plan, execute, analyze, and communicate qualitative and quantitative research to uncover user needs and translate findings into actionable insights and strategic recommendations.

With 3–5 years in research and at least 1 year in dedicated UX research, you will use descriptive statistics, trend analysis, and segmentation