UX Research Specialist

Maya; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maya is seeking a UX Research Specialist to uncover deep insights about our users and translate them into product strategy. You will work with designers, PMs, engineers, and marketers to shape how we build experiences that delight customers.

The role requires hands-on expertise in qualitative and quantitative research methods, strong communication, and the ability to lead initiatives independently. Join Maya’s mission to make financial services bolder and more inclusive for the Philippines

Qualifications

• At least 3 years of professional experience in user research.
• Experience integrating user research into product design, strategy and policy.
• Excellent ability to communicate findings to non-technical audiences.
• Track record collaborating with multidisciplinary UX/product teams.

Responsibilities

• Set up research initiatives aligned with business objectives.
• Design and conduct studies addressing user behavior and attitudes; derive actionable insights.
• Manage day-to-day in-house user testing initiatives and build a insights library.
• Communicate findings to designers, product managers, developers, marketers, and other stakeholders.
• Advise on best practices and market trends to inform medium/long-term product strategy.

Skills

User research

Qualitative methods

Quantitative methods

Usability testing

Communication

Stakeholder collaboration

Accessibility knowledge

Tools

UX research tools

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description:

Overview:

The UX Research Specialist uses their skills and knowledge in a wide range of research methods (incl. qualitative and quantitative methods) to understand Maya’s existing and potential customers and how they use our products. This person also knows how to make use of user research to inspire and shape company-wide strategy for product development.

In this role, you will create understanding and empathy around user needs, stated and unstated, for the entire team including designers, product managers, developers, and marketers. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like usability testing, field visits, ethnography, surveys, competitor analysis, and logs analysis.

The researcher has at least 3 years of professional experience in user research, has a sense for great user experience and design, is a great communicator as well as able to work independently on their own initiatives.

What you will do:

• Set up research initiatives – You will identify emerging opportunities for improving the user experience by working closely with product teams to find important research questions that are aligned with the business objectives.
• Execute research and generate insights – You’ll design and conduct studies that address both user behavior and attitudes using a wide variety of methods, and elicit actionable insights through the lens of UX, HCI and social sciences. You’ll be conducting both generative and evaluative research based on the research question.
• Manage and run user testing initiatives– You’ll set up and manage the day to day running of our in-house user evaluation initiatives to better understand and measure the user experience and usability of our products. You’ll also be building up our user insights knowledge library based on the learnings from the lab.
• Collaborate with stakeholders – You’ll communicate the insights in creative and compelling ways to designers, product managers, developers, marketers and other roles. You’ll also take your insights to shape how product teams think about medium and long-term product strategy as well as help teams tackle the root causes of wider customer experience issues.
• Act as a subject matter expert in the domain of user research and accessibility by consulting and advising on the best product usability and market trends, research best practices and other customer experience standards. Using your holistic view of the whole product and users’ expectations, you will help build bridges between different parts of the business to advocate for the customer.

What we are looking for:

• At least 3 years of in an applied research setting, including experience integrating user research into product designs, strategy, and policy
• Excellent research skills, and familiarity with a wide range of methods and proven ability to triangulate to establish an impactful insights narrative, with the ability to work up to peer review standards
• Fluency with visual storytelling and other communication tools that enable persuasive communicate findings to a non-technical audience
• Track record of collaborating with multidisciplinary UX and/or product teams on technical implementation
• Experience in digital banking and financial services is a plus.
• Experience in accessibility is a plus.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/