Digital Experience Researcher

Home Credit Philippines; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO from Day 1

Dependent coverage

Mental health coverage

Wellness leave

Internal career mobility

International office exposure

Job summary

Home Credit Philippines is seeking a Digital Experience Researcher to independently plan and execute end-to-end user studies, applying qualitative and quantitative methods to uncover needs and drive product strategy.

You will analyze data, synthesize insights, and translate findings into actionable recommendations while leveraging AI-enhanced tools for efficiency and impact. The role includes benchmarking and cross-functional collaboration to shape business outcomes.

Qualifications

• 3–5 years of experience leading end-to-end research initiatives in UX, CX, market, or product fields.
• At least 1 year of dedicated UX research using user studies such as usability testing or interviews.
• Knowledge of descriptive statistics, trend analysis, and segmentation to inform decisions.
• Strong mix of qualitative and quantitative research methodologies with real case work.

Responsibilities

• Independently plan and conduct end-to-end user research studies with multiple methods.
• Analyze and synthesize research data into actionable insights and strategic recommendations.
• Use descriptive statistics and trend analysis to uncover patterns and inform decisions.
• Apply AI-enhanced tools to improve research efficiency and reporting quality.
• Evaluate journeys, workflows, and prototypes to identify usability issues and opportunities.
• Lead benchmarking of industry and competitors to identify best practices.

Skills

UX research

End-to-end planning

Qualitative methods

Quantitative methods

Data synthesis

Communication

Portfolio evidence

Tools

AI-enhanced tools

Descriptive statistics tools

Survey platforms

Job description

The Digital Experience Researcher independently leads end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. With minimal supervision, the Specialist plans, executes, analyzes, synthesizes, and communicates qualitative and quantitative research, applying appropriate methodologies, statistical reasoning, and AI-enhanced tools to uncover user needs, identify meaningful patterns, and translate findings into actionable insights and strategic recommendations.

What You Will Do

• Independently plan and conduct end-to-end user research studies using a variety of qualitative and quantitative methodologies, including usability testing, in-depth interviews, contextual inquiry, surveys, concept testing, and mixed-method research.
• Analyze and synthesize qualitative and quantitative research data into actionable insights, compelling narratives, and strategic recommendations that influence product strategy, user experience, and business decisions.
• Utilize descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques to uncover patterns, validate findings, and support data-informed decision-making.
• Utilize AI-enhanced research, analysis, and productivity tools to improve research efficiency, insight generation, synthesis, and reporting while ensuring research quality and integrity.
• Evaluate user journeys, workflows, prototypes, and existing experiences to identify usability issues, user needs, and opportunities for improvement.
• Lead industry, market, and competitor benchmarking efforts to identify best practices, emerging trends, and opportunities for differentiation.

What You Should Have

• 3–5 years of overall experience conducting and managing end-to-end research initiatives, including UX Research, Customer Experience Research, Market Research, Product Research, or related disciplines,
• With at least 1 year of dedicated UX research experience involving user studies such as usability testing, interviews, surveys, or other UX research methodologies.
• Working knowledge on descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques to uncover patterns, validate findings, and support data-informed decision-making.
• Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, and observational studies.
• Proven experience in research projects through case studies, portfolio work, academic projects, internships, or professional experience.
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines. and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.