Digital Experience Researcher

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 / HMO with dependents

Mental health coverage and wellness

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work in international

Job summary

Home Credit Philippines seeks an experienced Digital Experience Researcher to lead end-to-end user research initiatives informing product strategy and user experience. You will plan, execute, analyze, and communicate qualitative and quantitative research to uncover user needs and translate findings into actionable insights and strategic recommendations.

With 3–5 years in research and at least 1 year in dedicated UX research, you will use descriptive statistics, trend analysis, and segmentation

Qualifications

• 3–5 years of overall experience conducting and managing end-to-end research initiatives across UX, CX, market, or product research.
• At least 1 year of dedicated UX research experience involving user studies such as usability testing, interviews, surveys, or similar methodologies.
• Working knowledge of descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques.
• Strong knowledge of qualitative and quantitative research methodologies, including usability testing, interviews, surveys, and observational studies.
• Proven experience in research projects through case studies, portfolio work, academic projects, internships, or professional experience.

Responsibilities

• Independently plan and conduct end-to-end user research studies using qualitative and quantitative methods (usability testing, interviews, surveys, etc.).
• Analyze and synthesize research data into actionable insights, narratives, and strategic recommendations influencing product strategy and business decisions.
• Utilize descriptive statistics, trend analysis, segmentation, and quantitative techniques to uncover patterns and support data-informed decisions.
• Utilize AI-enhanced research tools to improve efficiency, insight generation, synthesis, and reporting while ensuring quality.
• Evaluate user journeys, workflows, prototypes, and experiences to identify usability issues and opportunities for improvement.
• Lead industry, market, and competitor benchmarking to identify best practices and differentiators.

Skills

UX Research

Qualitative methods

Quantitative methods

Portfolio

Communication

Job description

The Digital Experience Researcher independently leads end-to-end user research initiatives that inform product strategy, experience design, and business outcomes. With minimal supervision, the Specialist plans, executes, analyzes, synthesizes, and communicates qualitative and quantitative research, applying appropriate methodologies, statistical reasoning, and AI-enhanced tools to uncover user needs, identify meaningful patterns, and translate findings into actionable insights and strategic recommendations.

What You Will Do

• Independently plan and conduct end-to-end user research studies using a variety of qualitative and quantitative methodologies, including usability testing, in-depth interviews, contextual inquiry, surveys, concept testing, and mixed-method research.
• Analyze and synthesize qualitative and quantitative research data into actionable insights, compelling narratives, and strategic recommendations that influence product strategy, user experience, and business decisions.
• Utilize descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques to uncover patterns, validate findings, and support data‑informed decision-making.
• Utilize AI‑enhanced research, analysis, and productivity tools to improve research efficiency, insight generation, synthesis, and reporting while ensuring research quality and integrity.
• Evaluate user journeys, workflows, prototypes, and existing experiences to identify usability issues, user needs, and opportunities for improvement.
• Lead industry, market, and competitor benchmarking efforts to identify best practices, emerging trends, and opportunities for differentiation.

What You Should Have

• 3–5 years of overall experience conducting and managing end-to-end research initiatives, including UX Research, Customer Experience Research, Market Research, Product Research, or related disciplines,
• With at least 1 year of dedicated UX research experience involving user studies such as usability testing, interviews, surveys, or other UX research methodologies.
• Working knowledge on descriptive statistics, trend analysis, segmentation, and quantitative research analysis techniques to uncover patterns, validate findings, and support data‑informed decision‑making.
• Strong knowledge of qualitative and quantitative research methodologies, including usability testing, user interviews, surveys, and observational studies.
• Proven experience in research projects through case studies, portfolio work, academic projects, internships, or professional experience.

Job Perks You’ll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance‑based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are.

This means that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look.

It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws.

If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation.

Here, there are #NoSmallRoles and #EveryoneisImportant.