Customer and Market Insights Manager

Home Credit Philippines; Taguig; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

HMO on Day 1

HMO with dependents

Mental health coverage

Wellness leave

Birthday leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Customer & Market Insights Manager to lead end-to-end research initiatives, turning consumer and market data into actionable business recommendations. This hands-on role requires strong analytical skills and the ability to influence stakeholders across functions.

You will own research rigor and continuously seek to enhance methodologies while driving business outcomes through clear storytelling and data-driven insights.

Qualifications

• 7+ years hands-on experience in customer insights, market research, business intelligence, or related analytical fields.
• Led complex quantitative and qualitative studies from design through delivery.
• Strong analytical and critical thinking with high-impact insights from large datasets.
• Experience with social listening platforms, MMM, customer analytics, or similar methods.
• Excellent stakeholder management and ability to influence cross-functional teams.
• Strong business acumen linking research to commercial outcomes.
• Highly self-driven, detail-oriented, and able to manage multiple priorities independently.
• Ownership mindset with focus on quality, accuracy, and execution excellence.
• Up to 20% variable performance-based bonus.
• HMO on Day 1 / HMO with dependents.
• Access to mental health coverage and wellness partners.
• Wellness Leave and Birthday Leave benefits.
• Internal Career Mobility.

Responsibilities

• Lead end-to-end quantitative and qualitative research projects from problem definition through analysis, insight generation and stakeholder presentation.
• Independently execute research initiatives and translate data into actionable business recommendations.
• Conduct deep-dive analyses across multiple intelligence sources to identify growth opportunities and risks.
• Synthesize findings to uncover customer needs, market trends, and revenue drivers.
• Serve as a trusted strategic partner to cross-functional stakeholders, influencing decisions with data-driven storytelling.
• Drive alignment across teams by communicating research findings, recommendations, and business implications.
• Take end-to-end ownership and accountability for research rigor and project delivery.
• Continuously identify opportunities to enhance research methodologies and decision-making frameworks.

Skills

Hands-on insights

Market research

Data analysis

Stakeholder management

MMM

Cross-functional communication

Business acumen

Ownership mindset

Tools

Social listening platforms

Customer analytics

Job description

The Customer & Market Insights Manager plays a critical role in shaping business decisions through deep consumer, customer, and market understanding. This is a hands‑on individual contributor role that requires strong research expertise, exceptional analytical capability, and the ability to connect insights to business outcomes. You will independently lead complex research initiatives, uncover growth opportunities and market risks, and influence stakeholders across functions through clear, actionable recommendations.

What You'll Do

• Lead end-to-end quantitative and qualitative research projects, from problem definition and study design through analysis, insight generation, and stakeholder presentation
• Independently execute research initiatives and translate complex consumer, customer, and market data into actionable business recommendations
• Conduct deep‑dive analyses across multiple intelligence sources, including market research, customer analytics, Marketing Mix Modeling (MMM), social listening, and competitive intelligence, to identify growth opportunities and business risks
• Synthesize findings from diverse data sources to uncover customer needs, market trends, and revenue drivers
• Serve as a trusted strategic partner to cross‑functional stakeholders, influencing decisions through data‑driven insights and compelling storytelling
• Drive alignment across teams by effectively communicating research findings, recommendations, and business implications
• Take end-to-end ownership and accountability for research rigor, analytical accuracy, insight quality, and project delivery.
• Continuously identify opportunities to enhance research methodologies, insight generation processes, and decision‑making frameworks.

What You Need To Have

• At least 7 years of hands‑on experience in customer insights, consumer insights, market research, business intelligence, management consulting, or related analytical fields.
• Proven track record of personally leading and executing complex quantitative and qualitative research studies from design through delivery.
• Strong analytical and critical thinking skills, with demonstrated ability to generate high‑impact business insights from large and complex datasets.
• Experience working with advanced insight sources and tools, including social listening platforms, Marketing Mix Modeling (MMM), customer analytics, or similar methodologies
• Excellent stakeholder management and communication skills, with the ability to influence decisions in cross‑functional and matrixed environments without direct authority
• Strong business acumen and ability to connect research findings to commercial outcomes and strategic priorities.
• Highly self‑driven, detail‑oriented, and comfortable managing multiple priorities independently.
• Demonstrated ownership mentality with a strong focus on quality, accuracy, and execution excellence.
• Up to 20% variable performance‑based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.