Digital Ecosystem Performance Specialist

Home Credit Philippines; Taguig; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 50% variable performance-based-

HMO on Day 1 and HMO dependents

Access to mental health and wellness

Wellness Leaves and Birthday Leave

Internal career mobility options

Local and international learning oppor

Job summary

Home Credit Philippines is seeking a Digital Performance Specialist to provide lifelong product analysis for the Digital Ecosystem, study competition, and suggest improvements to processes and features while supporting its digital payment processes across streams.

You will monitor KPIs, propose new metrics, run post-initiative evaluations, and collaborate with Product Owner and managers to outline scope, deliverables, and resources. A focus on data analytics and advanced Excel is essential.

Qualifications

• At least 2 years’ experience as a Product Specialist or equivalent.
• Familiarity with data analytics.
• Ability to synthesize complex data into actionable goals.
• Advanced MS Excel skills.

Responsibilities

• Monitor, analyze, and report Digital Ecosystem KPIs to stakeholders.
• Identify and define new KPIs and performance drivers.
• Complete post-project evaluation and iterate KPI management.
• Initiate continuous improvement projects based on KPIs.
• Create business cases for new features and improvements.
• Benchmark competitors and analyze Digital Ecosystem and Payments products.
• Track and update stakeholders on Digital Ecosystem trends and market needs.
• Develop a pipeline of improvement projects and best practices for Digital Ecosystem and Payments product.
• Collaborate with Product Owner and Project Managers to outline scope, goals, deliverables, resources, budget and timing.
• Communicate improvement expectations to teams and stakeholders.
• Manage relationships with partners during transition to BAU.
• Sanity-check Home Credit payment button availability on partner sites.

Skills

Data analytics

Data synthesis

Excel proficiency

Tools

Microsoft Excel

Job description

About The Job

The main objective of the Digital Performance Specialist is to provide lifelong product analysis for Digital Ecosystem with the goal of suggesting possible improvements to its processes and features. This responsibility encompasses studying the competition to see what is already on the market, and what upgrades can be introduced to create a better or more useful product. This role also includes supporting Home Credit’s digital payment processes across different streams.

What You’ll Do

Digital Ecosystem KPI management, monitoring and reporting:

• Regularly monitor, analyze, synthesize and report KPIs giving regular status updates to stakeholders
• Identify new KPIs as necessary, how results will be measured, how well results are achieved and the connected performance drivers
• Complete post-project evaluation for new initiatives and iterate KPI management as necessary

Support BAU

• Identify and initiate continuous improvement projects for Digital Ecosystem based on KPIs
• Ideate, create business cases for new features, propose improvement areas and iterations
• Continuously perform benchmarking and competitor analysis of Digital Ecosystem and Payments products and features
• Continuously track and keep stakeholders updated of Digital Ecosystem trends and market needs
• Develop a pipeline of improvement projects and best practices for Digital Ecosystem and Payments product
• Collaborate and be accountable with Product Owner, Project Managers, Project Sponsor, and stakeholders on Digital Ecosystem initiatives to complete project charter outlining scope, goals, deliverables, required resources, budget and timing
• Clearly communicate improvement expectations to team members and stakeholders
• Manage relationship with in-house and 3rd party partners upon transition to business as usual
• Sanity checks of Home Credit payment button availability in Partner Merchants ecommerce websites

What You Need To Have

• With at least 2 years’ experience as a Product Specialist or an equivalent role
• Familiarity with data analytics
• Ability to synthesize complex data into actionable goals
• Advanced MS Excel skills

What Can Set You Apart

• Product management experience
• Familiarity with market and competitor analysis
• Experience in Agile dev environment
• Advanced Standard Query Language (SQL) skills
• Strong statistical foundations

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 50% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.