Desktop Support Specialist - Publishing IT (Mac/Windows)

Emapta; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Day 1 HMO coverage

Competitive salary package

Day shift schedule

Fixed weekends off

Office in Ortigas

Salary advance program

Upskilling via Emapta Academy

Gym access (Ortigas & Makati)

Lifestyle perks

Job summary

Emapta is seeking a Desktop Support professional to strengthen daily operations by resolving incidents and maintaining PC and Apple environments. You will deliver customer-focused solutions in a fast-paced production setting, with long-term global career growth and opportunities in Ortigas.

The role emphasizes incident resolution, hardware/software support, and cross-team collaboration to ensure high service levels for our publishing clients.

Qualifications

• 1+ year of experience providing technical PC and Apple Mac support.
• ITIL 4 Foundation certification.
• Apple certification preferred.
• Google Workspace certification preferred.
• Experience supporting Windows 10/11 and macOS.
• Experience with LAN/WAN technologies.
• Experience in newspaper/media industry preferred.

Responsibilities

• Resolve incidents and tasks with high-quality service.
• Maintain PC and Apple hardware/software per standards.
• Log and escalate calls in ServiceNow.
• Coordinate with Network/Compute teams for onsite troubleshooting.
• Provide end-user guidance and clear communication on resolutions.
• Maintain knowledge ofproduction/publishing systems.

Skills

Analytical thinking

Communication

Customer focus

Team collaboration

Detail-oriented

Education

ITIL 4 Foundation

Apple Certification

Google Workspace Certification

Tools

ServiceNow

Jamf

Microsoft Configuration Manager

Google Workspace

Microsoft Office

Job description

Emapta is seeking a Desktop Support professional to strengthen daily operations by resolving incidents and maintaining PC and Apple environments. You will deliver customer-focused solutions in a fast-paced production setting, with long-term global career growth and opportunities in Ortigas.

The role emphasizes incident resolution, hardware/software support, and cross-team collaboration to ensure high service levels for our publishing clients.