Desktop Support Technician

Sharp Brains; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Sharp Brains in the Philippines seeks an experienced IT Support Specialist to deliver onsite technical support and ensure smooth operation of end-user systems and office IT infrastructure.

You will support desktops, laptops, printers, and mobile devices across Windows, macOS, and Linux, diagnose and resolve hardware, software, and network issues, and manage device lifecycles and asset records. Strong communication is essential.

Qualifications

• Proven experience in end-user support and IT infrastructure environments.
• Strong knowledge of Windows, macOS, Linux, and mobile device support.
• Basic understanding of networking concepts (LAN, Wi-Fi, switches, routers, access points).
• Hands-on experience with IT asset management and inventory control.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Strong communication and customer service skills.
• Ability to work independently while effectively coordinating with remote teams.

Responsibilities

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments
• Diagnose and resolve hardware, software, and network-related issues in a timely manner
• Manage the complete device lifecycle, including provisioning, deployment, maintenance, and decommissioning
• Support office IT infrastructure such as network connectivity, AV systems, and workplace technologies
• Maintain accurate IT asset records, conduct inventory audits, and ensure compliance with asset management policies
• Collaborate with Level 2 support teams and coordinate with third-party vendors for escalations and maintenance
• Assist in IT projects, office relocations, and technology deployments

Skills

End-user support

Windows/macOS/Linux

Networking basics

IT asset management

Troubleshooting

Communication

Remote coordination

Job description

We are seeking a dedicated and experienced IT Support Specialist to deliver high-quality onsite technical support and ensure the smooth functioning of end-user systems and office IT infrastructure.

Key Responsibilities:

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals across Windows, macOS, and Linux environments
• Diagnose and resolve hardware, software, and network-related issues in a timely manner
• Manage the complete device lifecycle, including provisioning, deployment, maintenance, and decommissioning
• Support office IT infrastructure such as network connectivity, AV systems, and workplace technologies
• Maintain accurate IT asset records, conduct inventory audits, and ensure compliance with asset management policies
• Collaborate with Level 2 support teams and coordinate with third-party vendors for escalations and maintenance
• Assist in IT projects, office relocations, and technology deployments

Required Skills & Qualifications:

• Proven experience in end-user support and IT infrastructure environments
• Strong knowledge of Windows, macOS, Linux, and mobile device support
• Basic understanding of networking concepts (LAN, Wi-Fi, switches, routers, access points)
• Hands-on experience with IT asset management and inventory control
• Excellent troubleshooting, analytical, and problem-solving abilities
• Strong communication and customer service skills
• Ability to work independently while effectively coordinating with remote teams