Desktop Support Engineer

TEMU; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

TEMU is seeking a Desktop Support Engineer to join our IT Support team in Ortigas, Pasig City, Metro Manila. You will provide first- and second-level support to end users, troubleshoot hardware, software, and connectivity, and help keep desktop and laptop estates running smoothly.

The role emphasizes security, asset management, and documentation, with opportunities to grow through certifications such as CompTIA A+ or Modern Desktop, and exposure to virtualization and remote support tools.

Qualifications

• 2–3 years of proven desktop support or help desk experience.
• Strong knowledge of Windows and macOS operating systems.
• Experience with hardware troubleshooting (desktops, laptops, printers).
• Proficiency with Active Directory, user accounts, and access management.
• Familiarity with IT ticketing systems and asset management tools.
• Excellent problem-solving and communication skills.
• Customer service orientation and patience with end users.
• Ability to work independently and in a team.
• Certifications such as CompTIA A+ or Modern Desktop are preferred.

Responsibilities

• Provide first- and second-level technical support to end users.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot Windows and macOS issues and software conflicts.
• Manage user accounts and access permissions per security policies.
• Perform regular system updates, patches, and security installs.
• Assist with deployment of new hardware and software across the organisation.
• Document IT assets and support tickets in the ticketing system.
• Escalate complex issues and collaborate with IT teammates.
• Support backup and disaster recovery procedures.

Skills

Windows OS

macOS

Hardware troubleshooting

IT support

Customer service

Communication

Teamwork

Problem solving

Remote support tools

Education

CompTIA A+

Microsoft Modern Desktop Administrator Associate

Tools

Active Directory

Ticketing systems

Asset management tools

Virtualization

Job description

About the role

TEMU is seeking a talented Desktop Support Engineer to join our IT Support team in a full-time capacity. Based in Ortigas, Pasig City, Metro Manila, this role is pivotal in ensuring the smooth operation of our end-user computing infrastructure. As a Desktop Support Engineer, you will be at the forefront of delivering exceptional technical support to our organisation, maintaining system performance, and enabling employees to work productively. This position plays a critical role in supporting TEMU's operational excellence and digital transformation initiatives.

Key responsibilities

• Providing first and second-level technical support to end users, responding to IT tickets and resolving hardware, software, and connectivity issues

• Installing, configuring, and maintaining desktop computers, laptops, printers, and other peripheral devices

• Troubleshooting and resolving Windows and macOS operating system issues, software conflicts, and application problems

• Managing user accounts, passwords, and access permissions in accordance with company security policies

• Performing regular system updates, patches, and security installations to ensure systems remain current and secure

• Supporting the deployment and rollout of new hardware and software across the organisation

• Maintaining accurate documentation of IT assets, configurations, and support tickets using ticketing systems

• Providing technical guidance and best practices to end users to maximise system efficiency and minimise issues

• Collaborating with other IT team members to **escalate complex issues** and implement solutions

• Assisting with backup and disaster recovery procedures to protect critical data

What we're looking for

• 2-3 years of proven experience in desktop support, IT support, or a similar help desk role

• Strong technical knowledge of Windows and macOS operating systems

• Experience with hardware troubleshooting, including desktops, laptops, printers, and networked devices

• Proficiency with Active Directory, user account management, and basic networking concepts

• Familiarity with IT ticketing systems and asset management tools

• Excellent problem-solving skills with the ability to diagnose and resolve issues efficiently

• Strong communication skills with the ability to explain technical concepts to non-technical users

• Customer service orientation and patience when working with end users

• Ability to work independently and as part of a collaborative team

• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent certification is preferred

• Experience with remote support tools and virtualization technologies is advantageous

What we offer

TEMU is committed to supporting employee wellbeing and career development. We provide competitive remuneration packages, comprehensive health and wellness benefits, and opportunities for professional growth within a dynamic and innovative organisation. Our workplace culture emphasises collaboration, continuous learning, and work-life balance. We offer flexible working arrangements where appropriate, access to training and certification programmes to enhance your technical skills, and a supportive team environment that values your contributions. Join us and grow your career with one of the industry's leading technology companies.

About us

TEMU is a forward-thinking technology company dedicated to delivering cutting-edge solutions and exceptional service to our customers worldwide. With a commitment to innovation, quality, and customer satisfaction, we have established ourselves as a leader in the technology sector. Our mission is to empower businesses and individuals through advanced digital solutions and exceptional support. We foster a culture of continuous improvement, creativity, and excellence, where our talented team members collaborate to drive success and create meaningful impact in the technology industry.