Desktop Support Specialist — Fast, Friendly IT Helpdesk

VXI; Davao City; On-site; PHP 180,000 - 240,000; Full time

Job summary

VXI Global Solutions is seeking a/Desktop Support professional in the Philippines to join our Helpdesk team. The role involves resolving assigned incidents promptly, prioritizing responses, and maintaining accurate IT assets.

As part of the IT support group, you will determine root causes, escalate when needed, and document resolutions for future reference. College graduates in IT fields with 1–2 years of experience are preferred.

Qualifications

• College graduate of any IT related courses.
• Preferably with at least 1 to 2 years of work experience in the same field.

Responsibilities

• Accepts responsibility for resolving problems which are assigned by Helpdesk in a timely manner
• Timely response based on priority of the problem
• Ensures meeting the established objectives for the problem resolution priority
• Determines the cause of the problem
• Accesses the problemincident if it needs escalation
• Escalates problemsincidents to appropriate group for further checking
• Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
• Creates documentation for problems resolved for future reference
• Assists with problem determination when requested by other groups
• Regularly checks helpdesk tickets and look for tickets assigned to them
• Always gives update(s) on the status of incidentproblem
• Documents all problem resolution for future reference
• Checks email regularly
• Maintains accurate IT asset inventory by tracking hardware and software lifecycle details
• Handles IT asset deployment, configuration, and setup for end-users
• Manages the secure issuance, hand-off, and retrieval of hardware, peripherals, and equipment

Education

College graduate of any IT related courses

Job description

VXI Global Solutions is seeking a/Desktop Support professional in the Philippines to join our Helpdesk team. The role involves resolving assigned incidents promptly, prioritizing responses, and maintaining accurate IT assets.

As part of the IT support group, you will determine root causes, escalate when needed, and document resolutions for future reference. College graduates in IT fields with 1–2 years of experience are preferred.