Global IT Service Desk Specialist

DXC Technology; Quezon City; On-site; PHP 335,000 - 536,000; Full time

Job summary

DXC Technology is recruiting a customer service-focused IT Help Desk professional in the Philippines. You will log, diagnose, and resolve issues across products in the customer environment, providing solutions through information gathering and troubleshooting.

You will route incidents when needed, adhere to service levels, and contribute to process improvements. Strong communication, teamwork, and familiarity with ITIL/ITSM are essential.

Qualifications

• College graduate with IT/CS degree or related field.
• 1–2 years in IT service desk, technical support, or similar role.
• ITIL/ITSM familiarity is a plus.
• Strong written and verbal communication for a customer-facing role.

Responsibilities

• Log, validate, and diagnose customer issues across products and applications.
• Provide solutions via information gathering, troubleshooting, or route incidents to resolution.
• Manage and escalate incidents per SLAs and procedures.
• Maintain excellent attendance to support service delivery.
• Respond promptly and professionally while following IMS guidelines.
• Identify recurring issues and suggest improvements with measurable benefits.

Skills

Customer service

Problem solving

Written communication

Verbal communication

Independent work

Team collaboration

Technical communication

ITIL/ITSM familiarity

Education

Information Technology / Computer Science degree

Job description

DXC Technology is recruiting a customer service-focused IT Help Desk professional in the Philippines. You will log, diagnose, and resolve issues across products in the customer environment, providing solutions through information gathering and troubleshooting.

You will route incidents when needed, adhere to service levels, and contribute to process improvements. Strong communication, teamwork, and familiarity with ITIL/ITSM are essential.