Desktop Support Specialist: Fast Troubleshooter & IT Assets

VXI Global Solutions; Davao City; On-site; PHP 223,000 - 391,000; Full time

Job summary

VXI Global Solutions is seeking an IT Helpdesk professional to resolve end-user issues, respond promptly by priority, and escalate where required. The role includes updating incident tickets, documenting resolutions, and maintaining accurate IT asset inventory. Ideal candidates have IT-related coursework and 1–2 years of experience in a similar field.

The position focuses on end-user hardware deployment/setup and ensuring timely problem resolution while keeping users informed about progress.

Qualifications

• College graduate of any IT related courses.
• Preferably with at least 1 to 2 years of work experience in the same field.

Responsibilities

• Accepts responsibility for resolving problems assigned by Helpdesk in a timely manner.
• Timely response based on priority of the problem.
• Determines the cause of the problem and escalates when needed.
• Updates the resolution section of the incident ticket and documents resolutions.
• Assists with problem determination and maintains accurate IT asset inventory.
• Regularly checks helpdesk tickets and provides status updates.

Skills

Problem resolution

Escalation handling

Documentation

Asset inventory management

End-user hardware setup

Education

IT-related courses

Job description

VXI Global Solutions is seeking an IT Helpdesk professional to resolve end-user issues, respond promptly by priority, and escalate where required. The role includes updating incident tickets, documenting resolutions, and maintaining accurate IT asset inventory. Ideal candidates have IT-related coursework and 1–2 years of experience in a similar field.

The position focuses on end-user hardware deployment/setup and ensuring timely problem resolution while keeping users informed about progress.