Technical Support Staff

H2 Software; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider is seeking a Desktop Support Technician based in Makati. Responsibilities include providing desktop support, acting as first-level service desk support, and performing fieldwork as necessary. Candidates must be graduates in IT or related fields, with basic knowledge of Windows OS and good communication skills. This position may involve working on shifting schedules, including weekends and holidays depending on business needs.

Qualifications

• Fresh graduates are welcome to apply.
• Basic knowledge of networking is required.
• Willingness to do field work in Makati, Taguig, or Pasig.

Responsibilities

• Provide desktop support for hardware/software and network connectivity.
• Act as first-level Service Desk support for user requests.
• Document issues and resolutions in the ticketing system.

Skills

Good communication skills

Problem-solving skills

Education

Graduate of IT, Computer Science, Computer Engineering, or related courses

Tools

Windows OS

MS Office

Job description

• Provide desktop support (installation, configuration, troubleshooting of hardware/software, printers, and network connectivity).
• Act as first-level Service Desk support, handling user requests and incidents.
• Perform fieldwork within Makati, Taguig, or Pasig as needed for onsite support.
• Document issues and resolutions in the ticketing system.
• Escalate unresolved cases to higher-level support when required.

Qualifications

• Graduate of IT, Computer Science, Computer Engineering, or related courses (fresh graduates welcome).
• Basic knowledge of Windows OS, MS Office, and networking.
• Good communication and problem-solving skills.
• Willing to do field work and be assigned in Makati, Taguig, or Pasig.
• Open to shifting schedules, with possible work on weekends and holidays depending on business needs.