Desktop Support Specialist: Fast-Paced IT Hero

Great Image Services Corporation; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Great Image Services Corporation in the Philippines is seeking a dedicated Desktop Support specialist to join our IT Support team in a full-time capacity. Based in Cubao, Quezon City, this role is critical to ensuring our organisation's technology infrastructure runs smoothly and efficiently.

As a Desktop Support professional, you will be the frontline of our IT operations, providing essential technical assistance to end-users and maintaining the health of our desktop and computing environments.

Qualifications

• 2–3 years of hands-on desktop support experience.
• Windows, macOS, and Linux familiarity.
• Troubleshoot hardware (printers, monitors, peripherals) and software issues.
• Experience with ticketing systems and IT service management tools.

Responsibilities

• Provide first and second-level technical support to end-users.
• Install, configure and maintain desktops, laptops, monitors and peripherals.
• Manage software updates and patches across the desktop environment.
• Diagnose and resolve performance issues and backups.
• Create user guides and documentation for IT systems.

Skills

Desktop support

Clear communication

Problem solving

Attention to detail

Fast-paced work

Education

CompTIA A+ / Modern Desktop cert

Tools

Ticketing systems

ITSM tools

Job description

Great Image Services Corporation in the Philippines is seeking a dedicated Desktop Support specialist to join our IT Support team in a full-time capacity. Based in Cubao, Quezon City, this role is critical to ensuring our organisation's technology infrastructure runs smoothly and efficiently.

As a Desktop Support professional, you will be the frontline of our IT operations, providing essential technical assistance to end-users and maintaining the health of our desktop and computing environments.