Desktop, Laptop & Printer Support Engineer

GKS Infotech Pvt. ltd; Hinoba-an; On-site; PHP 223,000 - 357,000; Full time

Job summary

GKS Infotech Pvt Ltd seeks a skilled Hardware Support Engineer to provide end-to-end support for desktops, laptops, and printers. You will install OS, troubleshoot hardware issues, perform preventive maintenance, and keep day-to-day IT operations running smoothly.

The role requires hands-on experience with hardware components, good diagnostic skills, and the ability to coordinate with vendors for repairs and service, while delivering reliable on-site support to users.

Qualifications

• Proven experience in desktop, laptop, and printer hardware support.
• Strong troubleshooting and diagnostic skills across hardware, OS, and peripherals.
• Familiar with common hardware brands and printer brands.
• Working knowledge of Windows OS installation, driver management, and basic networking.
• Ability to manage multiple tickets and prioritize based on urgency.

Responsibilities

• Install, configure, and set up new desktops and laptops, including OS installation and drivers.
• Diagnose and repair hardware faults — motherboard, RAM, HDD/SSD, power supply, display, keyboard, battery, cooling.
• Upgrade hardware components (RAM, storage, SSD) as required.
• Perform data backup and restoration during hardware replacement or repair.
• Troubleshoot boot failures, blue screen errors, overheating, and performance issues.
• Install and configure antivirus, drivers, and standard business applications.
• Set up and troubleshoot peripherals — monitors, keyboards, mice, docking stations, webcams.
• Conduct preventive maintenance (cleaning, thermal paste)
• Printer Support – configure, maintain, and troubleshoot printers; print servers.

Skills

Desktop Support

Laptop Repair

Printer Maintenance

Hardware Troubleshooting

OS Installation

Peripheral Setup

Vendor Coordination

Job description

GKS Infotech Pvt Ltd

onsite

Full-time

Desktop Support Laptop Repair Printer Maintenance Hardware Troubleshooting OS Installation Peripheral Setup Vendor Coordination

About this role

We are seeking a skilled Hardware Support Engineer to provide end-to-end technical support fordesktops, laptops, and printers. The ideal candidate will be responsible for installation,troubleshooting, repair, and preventive maintenance of end-user hardware, ensuring minimaldowntime and smooth day-to-day IT operations.

Responsibilities

• Install, configure, and set up new desktops and laptops, including OS installation and driver
• updates
• Diagnose and repair hardware faults — motherboard, RAM, HDD/SSD, power supply,
• display, keyboard, battery, and cooling issues
• Upgrade hardware components (RAM, storage, SSD migration) as per requirement
• Perform data backup and restoration during hardware replacement or repair
• Troubleshoot boot failures, blue screen errors, overheating, and performance issues
• Install and configure antivirus, drivers, and standard business applications
• Set up and troubleshoot peripherals — monitors, keyboards, mice, docking stations,
• webcams
• Conduct periodic preventive maintenance (cleaning, thermal paste replacement, health
• checks)
• Printer Support
• Install, configure, and set up network and local printers (laser, inkjet, multifunction)
• Perform printer maintenance — toner/cartridge replacement, drum unit and fuser
• Configure shared/network printers, print servers, and printer IP settings
• Coordinate with vendors for printer repairs, part replacement, and AMC-covered services
• Maintain printer usage logs, consumable stock, and service history
• General Support & Documentation
• Log, track, and resolve support tickets within defined SLA timelines
• Maintain accurate records of hardware inventory, warranty status, and service history
• Coordinate with OEM/vendors for warranty claims and Provide on-site and remote technical support to end users
• Escalate unresolved or complex issues to senior engineers or vendors as needed
• Educate end users on basic troubleshooting and proper equipment handling out-of-warranty repairs

Requirements

• Proven experience in desktop, laptop, and printer hardware support
• Strong troubleshooting and diagnostic skills across hardware, OS, and peripheral issues
• Familiarity with common hardware brands (Dell, HP, Lenovo, etc.) and printer brands (HP,
• Working knowledge of Windows OS installation, driver management, and basic networking
• Hands-on experience with printer configuration, network printing, and consumable
• management
• Good communication skills and customer service orientation
• Ability to manage multiple tickets and prioritize based on urgency