Desktop EUC L1

Iron Systems, Inc; Makati; On-site; PHP 270,000 - 330,000; Full time

Job summary

Iron Systems, Inc. is seeking a technical support engineer to assist end users and maintain client environments. The role involves onsite and desk-side support for PCs, printers, and peripherals, with emphasis on imaging and hardware troubleshooting.

The candidate will handle service events within SLA, support video conferencing setups, and assist with data backup/restoration as needed. Fluency in local language and good English are expected.

Qualifications

• Experience using a call logging system.
• Good working knowledge of Windows 7/10 and related Office applications.
• Support experience with MACs would be beneficial.
• Knowledge of mobile devices (Android/iPhone) and current/legacy hardware.
• Ability to replace defective parts as identified by client.

Responsibilities

• Provide onsite and desk side support to End Users and Special Devices.
• Troubleshoot PC-related problems as directed.
• Complete service events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot imaging on customer PCs and laptops.
• Ensure service events are updated daily.
• Support meeting rooms and video conferencing.
• Support printers, scanners and peripherals.
• Support mobile devices (iPads, iPhones, Android).
• Perform end-user data backup and restoration as required.

Skills

Windows 7/10

Office apps

Mobile devices

Call logging system

Hardware troubleshooting

Tools

Patch management

Job description

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Job Description The engineers need to support the client environment and help customers find solutions to their technical issues.

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install \"Gold\"/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by client.

Language Skills

• To Customer – Fluency in local language as per the geographical and cultural requirement
• English speaking to good standard