Dental Receptionist - SINGAPOREANS & PERMANENT RESIDENTS ONLY

Dental Forté; Santo Niño 1st; On-site; PHP 1,313,000 - 1,641,000; Full time

Benefits offered by this job

10 days annual leave

Dental benefits for family and friends

Uniform scrub top

Opportunities for skills upgrade

Team-building with company-sponsoredl

Job summary

Dental Forté, a modern dental clinic, seeks a cheerful receptionist to greet patients, manage front desk duties, and support administrative tasks. The role requires clear communication in English, a friendly demeanor, and at least two years of prior receptionist experience.

Training and mentorship will be provided to ensure smooth integration into the team. The successful candidate will handle scheduling, patient records, billing, and coordination with the dental team while upholding

Qualifications

• Cheerful, professional and helpful individual with customer service orientation.
• Poised, confident and well-spoken with good communication skills.
• Must have at least 2 years of experience in receptionist roles and be fluent in English.

Responsibilities

• Greet patients at the front desk and manage refreshments and waiting area.
• Communicate with patients via phone, email, and WhatsApp for reminders, recalls, and appointments.
• Handle phone line and insurance/billing related inquiries.
• Register new patients, update records, and process documents.

Skills

Customer service

Front desk

Communication

Scheduling

Microsoft Office

Education

Singapore-Cambridge N-Level

Tools

Microsoft Office

Job description

DENTAL RECEPTIONIST - NOVENA - SINGAPOREANS AND PERMANENT RESIDENTS ONLY

Dental Forté is a modern dental clinic focused on comfort, service, and quality care.

We are expanding our team and are looking for a bright and cheerful individual like us, who shares similar values. If you fit the bill, we would love for you to join us and add value to our company!

We are a team of strong advocates for fair treatment and we support having an open-door policy. Everyone on the team is free to express their thoughts, ideas and opinions to help improve on customer service, working environment, team-building, clinic upgrades... the list is endless! We will provide on-the-job training and mentorship to ensure a smooth transition.

All confirmed staff will receive staff perks such as:

• 10 days annual leave

• Dental benefits, including family and friends

• Uniform scrub top

• Opportunities for skills upgrade

• Occasional team-building with company-sponsored lunch/dinner

Main Job Scope

• Patient-Facing Responsibilities

  • Handling the front desk to greet patients and offer refreshments

  • Communicating with patients via Phone Call, Email, and WhatsApp for patient reminders, recalls, follow-ups, appointments, and questions about dentistry with professionalism and empathy

  • Being in charge of the company phone

  • Verifying and registering new patients, updating records, and scanning required documents such as medical history forms

  • Discharging patients, including dealing with cash/credit terminals and dispensing medications accurately

• Administrative Responsibilities

  • Scheduling and arranging patients with appropriate appointment durations

  • Handling supplier deliveries of stock and invoices

  • Process/prepare billing, payments, payment plans, dental insurance forms, doctor memos, and Medisave and CHAS claims

  • End-of-day settlement and tallying payments

  • Maintaining patient and clinic confidentiality

  • End-of-month stock check and ensuring sufficient stock for day-to-day operation

  • Preparing goodie bags to give to patients

  • Helping management with social media content

• General Responsibilities

  • Morning huddle: time-keeping, planning for the day to ensure everything goes smoothly

  • Communicating and supporting colleagues throughout the day

  • Maintaining infection control, tidiness, and cleanliness of the clinic

  • Opening and closing of the clinic

  • Watering of plants

Ad-Hoc Job Scope

• Cleaning and sterilising of all dental instruments

Clinic Hours

• Tuesday to Saturday: 9am to 6pm

• On-Call Sundays: 9am to 1pm (x 1.5 OT - Report to work only in the event of emergency appointment/s)

• Monday & Public Holidays: Closed

• Eve of Chinese New Year, Christmas & New Year: 9am - 1pm (Half-day)

Minimum Requirements

• Cheerful, professional and helpful individual (Customer service oriented)

• Poised, confident and well spoken individual

• Conflict-resolution skills

• Logical thinking and organisation skills

• Self-motivated, able to work independently and in a team, and has a willingness to learn

• Possess at least the Singapore-Cambridge "N" Level or equivalent

• Able to speak and write fluently in English

• Experienced in using Microsoft Office and Windows

• Must have at least 2 Years of working experience in receptionist role